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Photoshop won't open

New Here ,
Feb 05, 2017 Feb 05, 2017

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Photoshop suddenly stopped working, tools misfunctioning.  A box came up saying checking internet on membership status.  (?)  Went to products I have and there was my Photoshop (with serial number) I bought and paid for in 2013.  No other help was found.  What does all this mean?? 

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correct answers 1 Correct answer

Community Expert , Feb 05, 2017 Feb 05, 2017

Are you signed-in to Creative Cloud Desktop App?  If yes, try signing-out and then sign-in again.

Sign in and sign out to activate or deactivate Creative Cloud apps

Nancy

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Adobe
Community Expert ,
Feb 05, 2017 Feb 05, 2017

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Are you signed-in to Creative Cloud Desktop App?  If yes, try signing-out and then sign-in again.

Sign in and sign out to activate or deactivate Creative Cloud apps

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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