I have resolved this problem now. Sooo easy.
I have the same issue. How did you solve it?
I'm Running Captivate 9 and publishing to .exe. I customized my own Certificate, but cant print. I tried running a js (window.print()) but is not working (I don't know js). I don't want to use the cert widget because I want my company's certificate.
Sorry for the delayed response.
Yeah I use the java script and it works perfectly each time.
I would have to take a look at how you set it up to see if there is any steps you've missed.
When you test it you have to test it in the actual browser and not in the preview window of captivate. In other words publish it and then try it. It should work if setup right.
Please let me know if you got it to work when published. If it does not work I can take a look at your file.
Thanks for your response but it didn't work.
tell me what responses you get and I may be able to help you more. Send me screenshots if you can.