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Configuration error

New Here ,
Feb 05, 2017 Feb 05, 2017

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I bought Adobe Photoshop Lightroom from e-Gear.se four months ago. E-Gear.se is a swedish certified reseller, https://e-gear.se/adobe-photoshop-lightroom.html

I've had to "re-register" my product on three occasions since I first installed it. I get a message saying my 30-day trial period is over, even though I've paid for it. I had to enter my serial-code for the third time today and then, after 30 minutes of active using, it stopped working. I can't open the program any more. I get a popup saying:

"Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 16

http://www.adobe.com/support/"

I'm unable to uninstall the product. What am I suppose to do? I'm sick and tired of all the errors I've encountered on a product I've paid for.

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correct answers 1 Correct answer

Community Expert , Feb 07, 2017 Feb 07, 2017

Try this help doc. Configuration error in Adobe Creative Cloud

While it is CC,it should work for Lr.

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Community Expert ,
Feb 05, 2017 Feb 05, 2017

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What OS version do you have?

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New Here ,
Feb 07, 2017 Feb 07, 2017

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I use Windows 10

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Community Expert ,
Feb 07, 2017 Feb 07, 2017

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Try this help doc. Configuration error in Adobe Creative Cloud

While it is CC,it should work for Lr.

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