3 Replies Latest reply on Feb 6, 2017 5:19 AM by Steve Grisetti

    .mp4 import failure from Google Pixle

    jcamble857

      I've downloaded a mp4 file from google.photo that originated from a google pixle phone.  When dragging to Adobe Premier Essentials 15 (win 10 pro, quicktime 7.7.98) I get the following error message: "the importer reported a generic error".  I've tried changing the file type to .mov.  Same result.  Any ideas?  Thank you.