3 Replies Latest reply on Feb 8, 2017 2:56 PM by pictures_in_motion

    Plug-In not showing up in premiere pro

    pictures_in_motion

      Hello, I'm from accevolution (www.accevolution.net) and we've got the problem that our plugins are not showing up in premiere pro at about 30% of the customers machines. Our workaround at the moment is to tell the customers to install the most recent graphics card driver, launch premiere pro while holding down the shift key and if this doesn't help, to set the ignore flag in the registry here: 3. HKEY_CURRENT_USER\Software\Adobe\Premiere Pro\11.0\PluginCache.64\en_US 3. HKEY_CURRENT_USER\Software\Adobe\Premiere Pro\11.0\PluginCache.64\en_US to "0".

       

      Any suggestions why they are working perfectly on 70% and not showing up on 30%? From those 30% that have trouble are 99% windows-user, but we also got a few mac users with that problem.

       

      It would be great if somebody could give me a hint.

       

      Best regards,

       

      Wolfram