7 Replies Latest reply on Feb 6, 2017 11:34 AM by RRman35

    Elements 15 - can't open Premiere

    janeb70652934

      Can't open Premier.  Hangs during splash screen.

       

      Windows 7, SP1  - 64 bit

      AMD II X4 630 2.80 GHz

      6.0 GB RAM

       

      Error log:

       

      Log Name:      Application

      Source:        Application Error

      Date:          2/6/2017 11:40:03 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      jane-HP

      Description:

      Faulting application name: PhotoshopElementsOrganizer.exe, version: 15.0.0.0, time stamp: 0x57cd427e

      Faulting module name: dvamarshal.dll, version: 8.0.0.0, time stamp: 0x535f7c68

      Exception code: 0xc0000005

      Fault offset: 0x000000000000ab79

      Faulting process id: 0x994

      Faulting application start time: 0x01d280978a64e212

      Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe

      Faulting module path: C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll

      Report Id: e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2017-02-06T16:40:03.000000000Z" />

          <EventRecordID>151726</EventRecordID>

          <Channel>Application</Channel>

          <Computer>jane-HP</Computer>

          <Security />

        </System>

        <EventData>

          <Data>PhotoshopElementsOrganizer.exe</Data>

          <Data>15.0.0.0</Data>

          <Data>57cd427e</Data>

          <Data>dvamarshal.dll</Data>

          <Data>8.0.0.0</Data>

          <Data>535f7c68</Data>

          <Data>c0000005</Data>

          <Data>000000000000ab79</Data>

          <Data>994</Data>

          <Data>01d280978a64e212</Data>

          <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoshopElementsOrganizer.exe</Data>

          <Data>C:\Program Files\Adobe\Elements 15 Organizer\dvamarshal.dll</Data>

          <Data>e7fe41a6-ec8a-11e6-8f1b-78e7d1c8cfdb</Data>

        </EventData>

      </Event>