1 Reply Latest reply on Feb 6, 2017 9:10 AM by Karl Heinz Kremer

    Pdf problems when a pdf file is brought up on a Web Site

    rickr55619944

      My operating system is windows 7.0 Professional

       

      I am using Adobe Acrobat Standard 9.0     ([ Mod: Serial number removed ])

      I have this program on 4 machines and only one of them has the problem I am about to describe

       

       

      I have an interesting development on one of my computers at the office.

      The other 3 computers work fine and do NOT have this problem.

       

      When I go to any Web Site with Internet Explorer and open a
      Pdf file and try to print it the program freezes and I can’t close the
      file???????

       

      Additionally I changed a Pdf document link in Wordpress on my own Web Site and
      when I opened it I can NOT step through the pages, print or close the file??????

       

      To see if my site was working properly elsewhere I pulled my site up on the

      other 3 computers and it worked fine, so it looks like the issue is isolated to my one

      computer at the office.

       

      My IT person suggested that I uninstall Adobe and re-install it.  Since this product is

      an older version I thought I would check with you to see if that is a good course of

      action, or if I should consider upgrading to a newer product.  Version 9.0 does all I

      need the program for, but I would still want your advice prior to proceeding.

       

      What would you suggest that I do at this point?

       

      Rick Romero

      RSR Financial Resources