6 Replies Latest reply on Feb 7, 2017 10:22 AM by a.ch1lles

    Activating LR 6 Upgrade - No Serial Number


      Hi all,


      Recently bought a new computer and found that to license my re-downloaded version of LR 6, originally purchased as an upgrade to LR 4, I need the original serial number from LR 4 on the product box. I have no clue where that box is since I recently moved, and most frustratingly, have a perfectly good version of LR 6 running on my old laptop which I activated when I still had the old product box. Entering the serial number for the new download of LR 6 produces this screen: adobe install screenshot.PNG

      Presumably requiring me to present the old code. Am I screwed? Would a transfer of LR 6 on my laptop to this computer be the solution? Please let me know.