7 Replies Latest reply on Nov 17, 2017 7:56 AM by Szalam

    Adobe After Effects crashes on preview [Surface Book]


      I just picked up a Surface Book and am testing to see if it can run Adobe After Effects. (Core i7 / 1TB SSD / 2016 model (not the Performance Base) Everything is up to date with the latest drivers and Windows/Adobe programs.


      2017 crashes pretty regularly, but always during preview. I installed 2015 and 2014. I tried new projects, old projects that I know are just fine on my desktop. I do a lot of chroma work. Keylight barely loads and if it does it crashes. 2014 will at least start to build a RAM preview before crashing. Turning Keylight off still crashes.


      I get this error a lot:

      Adobe Effects error: Crash in progress. Last logged message was: <6696> <prefetch> <5> RequestPrefetchedFrame frame not in async list!


      Is the Surface Book just not compatible with Adobe? Is Adobe not compatible with the Surface Book?