Hello i just purchased the year membership and i downloaded the application and it gives me the option to open it but it wont open, and everytime i try to go into the program files and open it through the folders an error pops up and tells me im missing a certain "dll" and to reinstall it and it may fix the problem but nothings working can someone help please ?
Have you tried uninstalling it and reinstalling it?
did you use the cc desktop app to install?
uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
restart your computer (don't skip this)
use the desktop app to install your cc programs/trials
if no, use the uninstaller in the apps directory to properly uninstall.
then download and install the cc desktop app https://creative.adobe.com/products/creative-cloud and use it to install animate.