0 Replies Latest reply on Feb 7, 2017 3:09 AM by chrisp89193264

    Creating prov file error 14

    chrisp89193264

      Hi,

       

      Trying for ages to create the prov file for Premiere Elements 12, keep getting error code 14, tried at work, at home of different computers same issue.

      Command:

      C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\Enterprise\utilities\APTEE\CS6\adobe_prtk.exe --tool=VolumeSerialize --generate --serial=(myserial) --leid=V7{}PremiereElements-EMT[12]-Win-GM --regsuppress=ss --EulaSuppress

       

      Here is the log file. what am i doing wrong?

       

      2017-02-07 21:18:22 [3340]  Adobe PRTK: *** Adobe PRTK tool START ***

      2017-02-07 21:18:22 [3340]  Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked

      2017-02-07 21:18:22 [3340]  Adobe PRTK: .

      2017-02-07 21:18:22 [3340]  Adobe PRTK: creating  .\prov.xml

      2017-02-07 21:18:22 [3340]  OOBELib: __OOBELIB_LOG_FILE__

      2017-02-07 21:18:22 [3340]  OOBELib: *************OOBELib Session Starts*************

      2017-02-07 21:18:22 [3340]  OOBELib: Version 6.2.0.43,6.2

       

       

      2017-02-07 21:18:22 [3340]  PCDService: PCD Service in non-threaded mode

      2017-02-07 21:18:22 [3340]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey

      2017-02-07 21:18:22 [3340]  OOBELib: Failed to get Proxy username in OPM DB

      2017-02-07 21:18:22 [3340]  AXFBLicensing: Failed to load axlib.dll, trying again

      2017-02-07 21:18:22 [3340]  AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF

      2017-02-07 21:18:22 [3340]  AXFBLicensing: All function pointers successfully retrieved

      2017-02-07 21:18:22 [3340]  OOBELib: Received Params for Online Validation : Driver : V7{}PremiereElements-EMT[12]-Win-GM, Caller : 3

      2017-02-07 21:18:22 [3340]  OOBELib: received LEID : V7{}PremiereElements-EMT[12]-Win-GM

      2017-02-07 21:18:22 [3340]  OOBELib: Supported Locales : ALL

      2017-02-07 21:18:22 [3340]  OOBELib: OOBELib ValidateSerialOnline

      2017-02-07 21:18:22 [3340]  OOBELib: Validate using Driver LEID : V7{}PremiereElements-EMT[12]-Win-GM, App LEID : <blank>, SN : 971400085900480326924654

      2017-02-07 21:18:22 [3340]  OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession

      2017-02-07 21:18:22 [3340]  OOBELib: Failed to set proxy credentials for IAL session while validating serial number

      2017-02-07 21:18:22 [3340]  OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)

      2017-02-07 21:18:24 [3340]  OOBELib: HTTP Request Status code 200.

      2017-02-07 21:18:24 [3340]  OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[232] time taken-[1509.72]ms.

      2017-02-07 21:18:24 [3340]  OOBELib: Got error from server-[9].

      2017-02-07 21:18:24 [3340]  OOBELib: ErrDesc from server: Some unknown error has occurred. : No associated Driver LEID is present in the database..

      2017-02-07 21:18:24 [3340]  OOBELib: Validate Serial status-[521] took-[1511.46]ms.

      2017-02-07 21:18:24 [3340]  OOBELib: OOBELib IAL VSN unknown error occured

      2017-02-07 21:18:24 [3340]  OOBELib: OOBELib IAL ValidateSerial call has failed : 521

      2017-02-07 21:18:24 [3340]  OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario

      2017-02-07 21:18:24 [3340]  OOBELib: SN validated for AAMEE mode

      2017-02-07 21:18:24 [3340]  OOBELib: OOBELib stat = 257

      2017-02-07 21:18:24 [3340]  Adobe PRTK: Failed to validate the serial number

       

       

      2017-02-07 21:18:24 [3340]  Adobe PRTK: Return code 14

      2017-02-07 21:18:24 [3340]  Adobe PRTK: *** Adobe PRTK tool END ***

       

      Thanks Dylan