15 Replies Latest reply on Feb 10, 2017 3:31 PM by roxannm52839985

    Trouble downloading ebooks to my kobo from public library

    carolynf34949852

      I think that I am losing it.....

      I am having trouble downloading books to my kobo from the Toronto Public Library.

      Their support desk sent instructions to help remedy the issue.

      They advised to uninstall ADE from our computer and then install version 3.0.

      Their instructions for uninstalling ADE didn't work but I was able to 'get rid of it' by highlighting the app and then hitting the command button ( on my mac) and the delete button and away it went...

      I then installed ADE 3.0.

      However I still cannot download books.......

      The error message reads: Unable to download. Error getting License:License Server Communication Problem. E_ACT_NOT_READY

      They sent the address for a website to find help re this specific error message but this specific error message was not addressed by the website that they suggested.

      HELP.......please.....