3 Replies Latest reply on Feb 7, 2017 12:29 PM by kglad

    Creative Cloud Purchase Not Launching

    Subha Chelvam-Lewis

      I have completed the week trial for InDesign Photoshop and Illustrator separately and now wish to purchase a month's subscription for the Creative Cloud package. Whenever I click "Buy Now" on the catalogue page, nothing happens. The page does not change. The button highlights but nothing loads, changes, nor downloads and I haven't even gotten to the payment or confirmation stages. I have been working in Chrome, but have also tried Safari and Firefox. I am working on a Macbook Pro. I have tried clearing my cache. and updating my OS. Literally nothing has worked and I need the software ASAP. I didn't have any issues downloading the creative cloud installer nor using the softwares I tried during the trial. I haven't noticed this issue anywhere online in discussions.


      Please respond to me ASAP!