Some time ago, we purchased InDesign CS5 upgrade versions after finding on the Adobe website that it was a valid upgrade from PageMaker 7.02.
When installing InDesign CS5, PageMaker is not an option in the dropdown to upgrade from. I've always had to either call in and get a code or first install PageMaker to make it work.
Now, I haven't had to do this in a while. But, today I am having problems.
I was on chat over an hour trying to get this resolved and nobody could help me. I called and was told to go to the forums or get on chat.
I tried installing PageMaker, but I can't get it to install correctly on Windows 10 and when I try to install InDesign, it doesn't pick up the PageMaker license.
Like I said, in the past I usually just called in real fast. They would ask for the serial of both InDesign and PageMaker and then have me hold CTRL+SHIFT and double click on the screen to get a code. I would give them the code and they would give me a different code to input and it allowed me to continue to install. Does anyone know how I can get this to work?
You have to contact Adobe directly to get help with this. Nobody should have sent you here since we can't help with this.
Go back to Adobe and this time, if they won't/can't help, get a case number and we'll see what can be done.
That's what I thought. Thanks for the quick response. Tried again and was finally able to get someone to generate the code I needed.
But, I was having trouble getting InDesign CS5 to install on Windows 10. I had to run the install in Windows 7 Compatibility Mode and I also had to uninstall Acrobat DC because the installation kept saying to close Acrobat DC and I couldn't find the running process that was causing it.
That’s a whole different story. Anything later than Windows 7 is going to be a crapshoot.
You’re in unsupported territory here.