I tell them that I have an account for the entire suite and that I had to format my computer. How can I do to re-download the suite without being counted as the second computer download?
Thank you so much!
- Juan Pablo -
You are supposed to deactivate before formatting
When you have a non-functioning computer and can't deactivate a serial number
Be sure to ONLY ask for activation support to adjust your activation count
Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990