8 Replies Latest reply on Feb 21, 2017 3:34 AM by Abhishek Kapoor

    After Effects CC not starting

    QYN Level 1

      My colleague has issues getting AE started. The following errors are shown:

       

      1. After Effects warning: Unknown BIB Error. Invalid encoding, BRV, 0 (83 :: 3)

      2. After Effects error: cannot unlock an unlocked list. ( 27 :: 4 )

      3. After Effects can't continue: unexpected failure during application startup

       

      Tried the following to get it fixed:

       

      - Start as administrator;

      - Resetting AE preferences;

      - Reinstalling AE.

       

      Any idea what could cause the issue? Thanks!

        • 1. Re: After Effects CC not starting
          RameezKhan Adobe Employee

          Hi QYN,

           

          When does he get these error messages exactly?

          Which OS? Which version of After Effects CC?

          Does it happen in all the projects?

          Is he able to launch After Effects?

           

          Thanks,

          Rameez

          • 2. Re: After Effects CC not starting
            QYN Level 1

            Hope these answers to your questions will help you out:

             

            When does he get these error messages exactly?

            He get's them when he starts AE. He gets the loading screen, but after that he gets the errors, but AE will not start.

             

            Which OS? Which version of After Effects CC?

            Installed on Windows 7 Pro (64 bit). After Effects CC version is 14.1.0.57.

             

            Does it happen in all the projects?

            The application will not start.

             

            Is he able to launch After Effects?

            He get's the loading image, but after that it crashes, without being able to open AE.

            • 3. Re: After Effects CC not starting
              RameezKhan Adobe Employee

              Hey QYN,

               

              Does After Effects crash while loading a specific plugin?

              Are there any third party AE plugins installed at all?

              Does any Windows error message pop-up at the time of the crash?

               

              A good step would be to check Event Viewer (Windows event logger) and see if it gives us any information. After launching Event Viewer, choose Windows Logs > Application and see if you find anything about After Effects. It might look something like this:

              Event Viewer.PNG

               

              Let us know what you find out.

               

              Thanks,

              Rameez

              • 4. Re: After Effects CC not starting
                QYN Level 1

                The application crashes when it's on "Initializing mediacore". The following error messages are shown:

                 

                ae-1.png

                ae-2.png

                ae-3.png

                AE will not start after this. In the Event Viewer I found the following:

                 

                Eventviewer:

                 

                Naam van toepassing
                met fout: AfterFX.exe, versie: 14.1.0.57, tijdstempel: 0x5875e519

                Naam van module met
                fout: LogSession.dll, versie: 7.4.1.60, tijdstempel: 0x57d67be8

                Uitzonderingscode:
                0xc0000005

                Foutoffset:
                0x00000000000cc501

                Id van proces met
                fout: 0x1c84

                Starttijd van
                toepassing met fout: 0x01d2837c752fb435

                Pad naar toepassing met fout: C:\Program
                Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

                Pad naar module met fout: C:\Program Files\Adobe\Adobe
                After Effects CC 2017\Support Files\LogSession.dll

                Rapport-id: c3d90a26-ef6f-11e6-a15f-a434d90846ab

                 

                Eventviewer details:

                 

                1. AfterFX.exe

                   14.1.0.57

                   5875e519

                 
                LogSession.dll

                   7.4.1.60

                   57d67be8

                   c0000005

                 
                00000000000cc501

                   1c84

                 
                01d2837c752fb435

                   C:\Program
                Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

                   C:\Program
                Files\Adobe\Adobe After Effects CC 2017\Support Files\LogSession.dll

                 
                c3d90a26-ef6f-11e6-a15f-a434d90846ab

                • 5. Re: After Effects CC not starting
                  Szalam Adobe Community Professional & MVP

                  Does your colleague have any anti-virus software installed? If so, which one? (Is it AVG?)

                   

                  Have you tried the things mentioned here?

                  • 6. Re: After Effects CC not starting
                    QYN Level 1

                    I tried adding the programs to the Firewall. I shutdown the virus scanner (Kaspersky) and checked for plugins regarding Quicktime, but neither of these actions helped unfortunately.

                    • 7. Re: After Effects CC not starting
                      Szalam Adobe Community Professional & MVP

                      I would recommend contacting Adobe support. This sort of issue is what they're usually good at fixing.

                      • 8. Re: After Effects CC not starting
                        Abhishek Kapoor Adobe Employee

                        Hi

                         

                        Please check if you have font Myriad installed if yes remove it and check. also share the number of font installed on system.

                         

                        Regards

                        Abhishek

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