Highlighting a pdf (in document cloud) on my ipad

[alissae90487357]

But the highlights do not show up when I view same pdf from my computer.

Shouldn't the marks/highlights/notes I add to the document when in the cloud show up on all devices.

It doesn't do much good to use the document cloud if I can't add notes and highlights and have that available regardless

of device.

Can anyone help?  Am I missing some important set up or step?

Thanks.

[sb116]

Hi Alissae90487357,

Please confirm how exactly you save the files on your device.

Also, you may refer to the steps in the following link for saving the files and then try replicating the issue and see if it still happens:

Acrobat Reader Help for iOS: Managing files and folders

Thanks,

Supriya

[derek lau @ adobe.com]

Hi Alissae90487357,

After adding any kinds of annotations such as Highlights/Underline/Strikethrough/Notes to the PDF on the Document Cloud through the Web Browser, please make sure to click the “<” next to the filename at the top of the left hand corner to close the document in order to save the newly added annotations.

Then open the same file on any devices, the annotations should be shown up.

Hope this help,

Thank you.

[whatyearisit · Accepted solution]

The same thing happened when I highlighted some pdf documents from my Android tablet, then opening the document on my laptop and phone. I found out that I needed to close the document (or go to the My Documents menu) in the tablet I was working on, and then a "Document saved" notification appeared, and then it would open with the highlighting on the other devices. Hope this helps anyone else reading this.

[dylan127]

I also faced this issue but it doesn't seem to be an problem anymore now that I know what to look for.

A document open on my ipad would sync highlights made from my laptop, but not the other way around. I scoured the internet for more info but couldn't find anything. I opened the document on my laptop a couple days later and to my suprise all the highlights had successfully synced. It's now a weekend and highlights made from my ipad show up rapidly on my laptop. I originally had the issue during a weekday, so I'm guessing Adobe servers are more busy with document processing then. Hope this helps someone.