thanks for replying . I've checked all the steps and that's no help for me. It doesn't crush at all, works fine like I've wrote before, nothing is grayed out, 3D window has all the buttons but when I try to create an object it says there is no Graphic Acceleration.
I'm having the same trouble -- especially after the latest round of updates. My video driver is completely up to date but Adobe informs me that it's not the latest driver or that it doesn't support the acceleration.
Dear Adobe, you need to change to suit us; not the other way around. You caused the problem because I was quite capable of doing 3D graphics BEFORE your latest update. Roll it back.
Was a solution found for this problem? I was using 3D graphics before my latest update but now they are greyed out. I followed all the steps in the recommended help but it's still not functioning.
A few basic steps for troubleshooting the 3D graphics.
1. Check your document is in RGB mode - 3D is not available in other image modes
2. Check you have "Use graphics processor" checked in Preferences Performance
3. Go to Help >System Info - click "Copy" and paste the info here. It may help us see why 3D is greyed out.
Thanks so much Dave, I had it in CYMK! Appreciate your help!