3 Replies Latest reply on Feb 10, 2017 6:15 AM by jbm007

    Error when I open Photoshop (Creative Cloud)

    RicardodSValente

      I'm using Creative Cloud and I have some softwares installed in one PC and one Mac.

      On my Mac everything's fine, but lately I can't open Photoshop on the PC. When it's opening a message appears telling me that Photoshop stoped working and then automatically closes.

      Also when I'm using Illustrator, I can use the tools, but can't use the keyboard shortcuts and there's always that circle rotating near the cursor.

       

      I tried to uninstall and reinstall the softwares. I uninstalled and reinstalled the Creative Cloud, but it's still the same.

      I even changed my antivirus, in case there was something there blocking the programs.

       

      This started happening only like a month ago. On my Mac never happened.