6 Replies Latest reply on Apr 10, 2017 1:58 PM by jbm007

    Adobe Photoshop CC 2017 has stopped working

    yayt55131604

      Hi all,

      i am getting this error when i open the application "Adobe Photoshop CC 2017 has stopped working"i have HP workstaion Z800 desktop and using Nvidea Quadra 4000 graphics card , also all drivers up to date and tried to roll back one by one and still same issue.

       

      i had rebuilded the OS but nothing change

       

      OS : Windows 10 / windows updated latest version.

      is there any way to fix this problem.

       

      Best Regards.

        • 1. Re: Adobe Photoshop CC 2017 has stopped working
          JJMack Most Valuable Participant

          Post the detail in the crash report ues the reliability history viewer to find the photoshop stopped working ones.  I have Windows 10 preview 15031 Imstalled and a Nvidia Quadro 4000  every time I install a new Windows 10 Preview  Photoshop sill works but openCl is grayed out I need to reinstall the nvidia device driver for the Quadro 4000.  I have CS2, CS6, CC, CC 2014, CC 2015, CC 2015.5 and CC 2017 Installed.  CC2014 has the fewest bugs.

          • 2. Re: Adobe Photoshop CC 2017 has stopped working
            sumitg919874 Level 1

            Try to Reinstall your Software

            or You Can Simply Download from Adobe Site

            I am Sure you Will get Problem Solved

            Best Regards

            <Advertising removed by Moderator>

            • 3. Re: Adobe Photoshop CC 2017 has stopped working
              jbm007 Adobe Community Professional

              Mack is correct.

               

              You need to go to the Nvidia site and make sure you have the latest video driver from that site.

               

              Often windows updates will install or over write video drivers with a generic approved windows driver.

               

              If you continue to crash Photoshop go to the control panel/administrative tools/event viewer/windows logs/application and find the latest crash report.

               

              on the right side select copy  "copy as text" and post the report here.

              • 4. Re: Adobe Photoshop CC 2017 has stopped working
                davesonoma1 Level 1

                I ran the event viewer and in my case found the problem was related to AdAware's software (specifically, LavasoftTcpService64.dll). I uninstalled the software and restarted and Photoshop works again. I have had enough video card troubleshooting for a lifetime, so I'm glad I was able to avoid that particular problem this time.

                2 people found this helpful
                • 5. Re: Adobe Photoshop CC 2017 has stopped working
                  DanaHenke

                  Log Name:      Application

                  Source:        Application Error

                  Date:          4/10/2017 1:24:47 PM

                  Event ID:      1000

                  Task Category: (100)

                  Level:         Error

                  Keywords:      Classic

                  User:          N/A

                  Computer:      VMDW7309087.CMUTUAL.com

                  Description:

                  Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

                  Faulting module name: ntdll.dll, version: 6.1.7601.23677, time stamp: 0x589c99e1

                  Exception code: 0xc0000374

                  Fault offset: 0x00000000000bf3e2

                  Faulting process id: 0xd34

                  Faulting application start time: 0x01d2b227b76c3453

                  Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                  Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

                  Report Id: f9573e52-1e1a-11e7-9da6-005056a310da

                  Event Xml:

                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                    <System>

                      <Provider Name="Application Error" />

                      <EventID Qualifiers="0">1000</EventID>

                      <Level>2</Level>

                      <Task>100</Task>

                      <Keywords>0x80000000000000</Keywords>

                      <TimeCreated SystemTime="2017-04-10T18:24:47.000000000Z" />

                      <EventRecordID>24113</EventRecordID>

                      <Channel>Application</Channel>

                      <Computer>VMDW7309087.CMUTUAL.com</Computer>

                      <Security />

                    </System>

                    <EventData>

                      <Data>Photoshop.exe</Data>

                      <Data>18.0.1.29</Data>

                      <Data>583e911d</Data>

                      <Data>ntdll.dll</Data>

                      <Data>6.1.7601.23677</Data>

                      <Data>589c99e1</Data>

                      <Data>c0000374</Data>

                      <Data>00000000000bf3e2</Data>

                      <Data>d34</Data>

                      <Data>01d2b227b76c3453</Data>

                      <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

                      <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

                      <Data>f9573e52-1e1a-11e7-9da6-005056a310da</Data>

                    </EventData>

                  </Event>