5 Replies Latest reply on Feb 13, 2017 6:23 AM by brendalondon

    Highlights not showing on other devices

    brendalondon

      Using Cloud, highlighting in document shows fine. Highlights from this tablet not showing on other device. Tested by renaming doc on this tablet and the new name appears immediately on other device list, but still not the highlights. Cannot 'upload' as it is already in the Cloud, and the name change test proves that aspect. What else to do to get highlights showing elsewhere?

        • 1. Re: Highlights not showing on other devices
          Bernd Alheit Adobe Community Professional & MVP

          What did you use to add the highlights? Cloud can't add highlights.

          • 2. Re: Highlights not showing on other devices
            brendalondon Level 1

            In doc, press text for pop-up with choices Copy/ Highlight/ Sttike/ Underline, and drag to highlight text. How to make sure that these get into Cloud so that they will show in other device? Rename function was automatically in other device. Highlights are not. 

             

             

             

             

            Sent from Samsung tablet

            • 3. Re: Highlights not showing on other devices
              brendalondon Level 1

              Hello,

              The RENAMED doc which was showing on other devices (in that working

              session) now is NOT VISIBLE - it has disappeared and all of the work with

              it.

               

              So, now not only am I sure when comments/ bookmarks etc will upload to

              Cloud, I am also not sure whether or not the Document will survive.

               

              Have been using Google and Google for Business. Want to use something other

              than that. And as I am using pdf of course I would like to be able to use

              Adobe. This will be for my own use - keeping comments/ bookmarks/

              highlights on text - but also testing for best, most reliable, easy

              collaboration with others. I want to know how to use it before paying for a

              number of people to get upgraded subscriptions.

               

              My bigger concern now is that the document disappeared. How can this

              happen? Not only is it irritating and a great loss that a few days work has

              to be replicated, but, really, where did the renamed document go to? Am I

              required to pay subscription to get my doc back?

              At this stage, it might be worth it to pay to restore doc. As for leading

              others into something unreliable, not so sure...

               

              Please advise how to find the lost doc.

               

              Thank you,

              Brenda Sullivan

               

              On Fri, Feb 10, 2017 at 2:10 PM, Bernd Alheit <forums_noreply@adobe.com>

              • 4. Re: Highlights not showing on other devices
                Bernd Alheit Adobe Community Professional & MVP

                In a browser look at cloud.acrobat.com.

                • 5. Re: Highlights not showing on other devices
                  brendalondon Level 1

                  Thank you for such a speedy response. It is much appreciated.

                   

                  However, that list still does not show the renamed file starting with

                  'Study' which renamed the ISSP Study Guide - which I then used to comment/

                  bookmark/ highlight text for a few days. The Renaming was part of testing

                  why comments were not showing in another device, and I did see the doc with

                  new name in the list from other device.

                   

                  How can I make sure that a doc is indeed saved, whether renamed or

                  original? (And also that highlights/ comments/ bookmarks are carried with

                  it and then seen on the other device?)

                  I will pay for the appropriate package, but it is completely required that

                  a document cannot be lost. When collaborating, or even working on two

                  different devices, it is important for this to be reliable.

                  (And please, I would like something better and more flexible than Google!)

                   

                  Thank you, Berndt.

                  I will await your response whenever available.

                   

                  Brenda Sullivan

                   

                  On Mon, Feb 13, 2017 at 2:08 PM, Bernd Alheit <forums_noreply@adobe.com>