2 Replies Latest reply on Feb 11, 2017 12:35 AM by Just Shoot Me

    Lightroom 6 licence - cannot enter the serial number

    karola.s

      Hi,

       

      I purchased the box version of the Lightroom 6 some time ago. I installed it on my two laptops Mac and Dell Windows 10 laptop. The Dell laptop had a warranty repair and the motherboard was exchanged for a new one. After that the Lightroom was still working just fine. But now when it starts the error message appears that the licence has expired. When I try to put the serial number it says that the application is installed on more than 2 computers.

       

      I cannot deactivate the old licence as this laptop has a new motherboard. Can someone help me with this? Can Adobe remotely deactivate this licence? Or maybe all licences so I could re-enter the serial number on the working machines?

       

      Thanks in advance