Photoshop CC 2017 - Stops working!

[torkildl6332703]

Hi

I have the exact same problem as Yvonne. I just bought and installed Photoshop CC 2017 yesterday.

First the product crashed under start and I was not able to see the product at all. During search on the net I found a hint of renaming a Lava dll. Did that and then I could at least the Photoshop started!.

After a simple test with the masking tool Photoshop crashed.

[kglad]

did you reset your preferences?

[yvonnej79277952]

sorry torkild6332703 - couldnt get to reply earlier.  Mine is crashing mainly at the select and mask tool. 

Im having trouble resetting preferences as Im confused how to do it.  Ive had PS and LR for 2 years and never had this happen.

[kglad]

hold down Alt, Ctrl, and Shift keys (Mac: Command, Option, Shift) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.

[yvonnej79277952]

Hi kglad - Yeah thats the problem - I did that and it wouldnt work - have replied to you on my original thread x

[kglad]

make sure your os is up to date.  if it is and that doesn't stop the ps crashes:

uninstall ps cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

use the desktop app to reinstall ps

if that fails, restart your computer in safe mode and retest photoshop.