As per the offer terms, you can cancel during the first month without penalty if you do not wish to continue with the subscription.
The renewal payment was not authorized so your plan has been cancelled.
Hi Beverley, I am having the EXACT same issue. No one gave me warning of signing up to a Stock subscription. Can mine also be cancelled please?
As payment was not authorized your Stock plan has now been cancelled.
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I'm in the same situation. My payment for this was declined (thankfully) but there was no warning that my renewal was coming up in order to cancel the subscription. I haven't used any stock images as they're not suited to my work currently.
We live busy lives and while it would be ideal to set a reminder that the subscription renewal is coming up in case we want to cancel, that too can be forgotten with so many distractions.
Adobe make a lot of money out of us all, and we don't begrudge paying for quality products, but great products should be backed up by great customer service, and part of that is send a courtesy email to subscribers letting them know the renewal is approaching. Not everyone will cancel, but a trial is just that... a chance to see if it's what works for you in your endeavours. If it doesn't, cancellation should not be this hard.
I know you've been very helpful to everyone on this forum, so props to you. This is not a personal dig at you, but perhaps some feedback could go back to Adobe about this.
Please cancel my subscription also.
Thanks for your feedback.
With annual, paid monthly plans you are agreeing to an annual commitment and a renewal email is sent 30 days before the annual renewal date.
Sorry for any confusion caused. Your subscription is now cancelled.