2 Replies Latest reply on Jun 7, 2017 3:42 PM by haytame76384215

    adobe photoshop CC 2017 has stop working

    mycakesmypassion

      hi all

      from few weeks I see info on my screen (Adobe Photoshop CC 2017 has stop working and this is ) when I try run Photoshop

      this was happen after some update because before was ok

      I working on Toshiba laptop windows 8.1

      is any chance to fix this??

      thanks for answers

       

      best regards

      Sebastian Z

        • 1. Re: adobe photoshop CC 2017 has stop working
          gener7 Adobe Community Professional & MVP

          Usually in Windows, you look for the "Faulting Module" that causes the crash.

           

          As of late, "Web Companion" has been the cause. If you go into the Control Panel > Programs and uninstall it. Restart your PC.

           

          If it isn't the problem,

           

          I would recommend you to check event viewer logs, look for event errors after Photoshop crashes.  Follow these steps to access Event Viewer.

          1. Go to the Start Screen.

          2. Type in Event Viewer.

          3. This will bring up the Event Viewer box. Click to open the Event Viewer.

          4. In the left pane, expand Windows Logs.

          5. Click on Application and System log.  Highlight the first event in the log and use your arrow keys to scroll down. Most of your event will be in formation. You may see Yellow Warnings or Red Errors. If you see a red error, you can double click on it to bring it up and copy/paste the contents to this forum.

          • 2. Re: adobe photoshop CC 2017 has stop working
            haytame76384215

            Log Name:      Application

            Source:        Application Error

            Date:          6/8/2017 12:40:51 AM

            Event ID:      1000

            Task Category: (100)

            Level:         Error

            Keywords:      Classic

            User:          N/A

            Computer:      hp-PC

            Description:

            Faulting application name: Photoshop.exe, version: 18.1.1.252, time stamp: 0x58737f6a

            Faulting module name: Photoshop.exe, version: 18.1.1.252, time stamp: 0x58737f6a

            Exception code: 0xc0000005

            Fault offset: 0x000000000ae17b88

            Faulting process id: 0x174c

            Faulting application start time: 0x01d2dfdef8ecd4d5

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

            Report Id: 5b865678-4bd2-11e7-a54e-b4b676fa55e5

            Event Xml:

            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

              <System>

                <Provider Name="Application Error" />

                <EventID Qualifiers="0">1000</EventID>

                <Level>2</Level>

                <Task>100</Task>

                <Keywords>0x80000000000000</Keywords>

                <TimeCreated SystemTime="2017-06-07T22:40:51.000000000Z" />

                <EventRecordID>5721</EventRecordID>

                <Channel>Application</Channel>

                <Computer>hp-PC</Computer>

                <Security />

              </System>

              <EventData>

                <Data>Photoshop.exe</Data>

                <Data>18.1.1.252</Data>

                <Data>58737f6a</Data>

                <Data>Photoshop.exe</Data>

                <Data>18.1.1.252</Data>

                <Data>58737f6a</Data>

                <Data>c0000005</Data>

                <Data>000000000ae17b88</Data>

                <Data>174c</Data>

                <Data>01d2dfdef8ecd4d5</Data>

                <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

                <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

                <Data>5b865678-4bd2-11e7-a54e-b4b676fa55e5</Data>

              </EventData>

            </Event>