My original Cintiq Companion's screen died and Wacom replaced it. They sent me a replacement device..... unfortunately I had installed all my software on it before realizing that it was not taking a charge.
So Wacom, thought they might be able to clone everything from the original device onto the a second replacement device. Thus, I left everything on it. So I sent that back. But when I got the second replacement device I saw that they were unable to clone everything.
So now..... I have 1st replacement device (returning this one) and 2nd replacement device (keeping this one). I have to deactivate Adobe Video Presenter Express on the device I am returning as I can not complete the registration on the new device until I deactivate it on the device I am returning.
Anyone know how to deactivate this on a device?
Contact Support thru chat and ask them to reset your activations. I am not familiar with the product you are asking about, so I am assuming they will provide this service. Do not get off topic when making the request or they might end up sending you to the forums where no one can assist.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
I did... and ended up having to call them back. But finally everything is working perfectly.
In fact, I did not realize that I could run two webcams at the same time. Used Video Presenter Express with my buit-in cam and recorded me talking about Adobe Character Animator running my Logitech c922. Cool right.