i signed up for a free trial and downloaded 3 images. I couldn't use them so phoned support for assistance. during this discussion I asked to cancel my free trial which I assured was done. i didn't receive an email and didn't think to chase it up. today I get an email saying my payment failed and to pay. why am I being charged? please delete the charge and cancel my account as previously requested
Apologies for any inconvenience caused.
We can see that you approached us via chat support channel to address this issue and this has been escalated to get noticed and duly worked upon by respective team.
You would hear back from them.