5 Replies Latest reply on Feb 21, 2017 8:59 AM by Akash Sharma

Lightroom freezing when import

Mark 62 Feb 12, 2017 9:07 AM

Having a problem for three weeks. Lightroom cc 2015:8. Windows 10, Dual Quad-core Xeon, 64GB ram, NVidia Quadro. Same problem across 4 catalogs. Have uninstalled and reinstalled with preferences cleared. Only change made was switching to 1:1 preview in import menu. Has not worked since. Has anybody found a way to clear this issue? Not been able to add files since.

1. Re: Lightroom freezing when import

Axel Matt Feb 12, 2017 10:19 AM (in response to Mark 62)

Do you have try to deactivate the GPU support?

Edit->Preferences->Performance, uncheck Use Graphics Processor

Axel
Like Show 0 Likes(0)

Actions
2. Re: Lightroom freezing when import

Mark 62 Feb 12, 2017 12:11 PM (in response to Axel Matt)

Hi Matt
thanks, but still frozen. It was checked but unchecking, rebooting and reinstallation has not made a difference, still freezing when I try to import, even on a fresh catalogue.
Thanks
Mark
Like Show 0 Likes(0)

Actions
3. Re: Lightroom freezing when import

Akash Sharma Feb 20, 2017 9:55 AM (in response to Mark 62)

Hi Mark,

Please try removing all connected external devices(like Phone, Tablet or an external drive) and try importing.

Let us know if that helps.

Regards,
Akash
Like Show 0 Likes(0)

Actions
4. Re: Lightroom freezing when import

Mark 62 Feb 20, 2017 11:48 AM (in response to Akash Sharma)

Thank you Akash. When I removed my USB 3.0 card reader, the import dialogue worked.
Like Show 0 Likes(0)

Actions
5. Re: Lightroom freezing when import

Akash Sharma Feb 21, 2017 8:59 AM (in response to Mark 62)

Glad to know it helped.

Regards,
Akash
Like Show 0 Likes(0)

Actions

Go to original post

Legend

Correct Answers - 10 points