38 Replies Latest reply on Mar 23, 2017 7:42 PM by elainecc

    Cannot open or save files

    hegeh Level 1

      Cannot open existing files or save the one I already had opened.

      When trying to open various files I get the same error message: "Error loading document. Invalid document type." (file extension xd on all of them)

      When I try to save the file I already have open I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved."

      When I try save as... on the same file I get this error message: "The document "KUNDEREGISTER grafisk v2.xd" could not be saved as "KUNDEREGISTER grafisk v3.xd""

       

      I'm on a Mac OS X El Capitan (10.11.6) and XD is the 0.6.12.17 Beta version, continually updated via CC updates.

      Please help, I'm using the app in a client project

       

      Screen Shot 2017-02-13 at 11.43.51.png

      Screen Shot 2017-02-13 at 11.43.31.png

        • 1. Re: Cannot open or save files
          elainecc Adobe Employee

          Hi, hegeh-

           

          Can you upload the file you're trying to open to a file sharing service (like CC Assets, Dropbox, or Google Drive) and send me a link via PM? I can try to open it on my machine and see if it's the file or your machine. Does this happen with new files, or just with this file?

           

          -Elaine

          • 2. Re: Cannot open or save files
            hegeh Level 1

            Thank you!

            Have sent you a dropbox link. Happens with both existing and new files, and not just this, but all my files.

             

            - Hege

            • 3. Re: Cannot open or save files
              sestorck Level 1

              I got this message today as well. Have never had an issue like this before. I cannot save or open any files.

              • 4. Re: Cannot open or save files
                elainecc Adobe Employee

                Did it suddenly start happening, or did it start happening immediately after you upgraded to this version of XD?

                 

                So the good news is: I was able to open and save your files using the same setup as you described above, so you haven't actually lost data. Stay tuned - I'll probably reach out with more questions in the near future.

                 

                -Elaine

                • 5. Re: Cannot open or save files
                  elainecc Adobe Employee

                  Did anything change about your setup between the last time you launched XD and today? (e.g. OS upgrade, XD upgrade)

                   

                  -Elaine

                  • 6. Re: Cannot open or save files
                    sestorck Level 1

                    I upgraded XD whenever the latest upgrade came out. It was working fine up until today. I sent the file to a coworker who didn't update their xd yet and they could not open the file. It told her she had to update to open.

                    • 7. Re: Cannot open or save files
                      elainecc Adobe Employee

                      I'd expect the latter to happen, as we do upgrade the file format often in order to accommodate new features. Did anything at all change between yesterday and today (or the last time you launched XD and today)? It seems odd that it was working after upgrade until now - most problems we've seen have happened immediately after upgrading XD.

                       

                      -Elaine

                      • 8. Re: Cannot open or save files
                        sestorck Level 1

                        Not that I know of at all. I've tried saving and Save As to no avail. I can't open any XD files either. It says "Error loading document. Invalid document type." But I can export screens as pngs.

                        • 9. Re: Cannot open or save files
                          elainecc Adobe Employee

                          Can you share one of your docs with me (not via Share in app, but copy the XD file to a file sharing service)? Shoot me a PM and I'll see if I can open it on my side using the most recent Beta build.

                           

                          -Elaine

                          • 10. Re: Cannot open or save files
                            hegeh Level 1

                            Great that you were able to save my file. This started to happen all of a sudden, at least a week after my last upgrade, maybe even more.

                            Any idea on how to fix? As mentioned I'm using these files in ongoing client project...

                            • 11. Re: Cannot open or save files
                              rickj22 Level 1

                              I've got the same issue. "The document could not be saved." Looking through older posts it looks like this happened last year as well.

                              • 12. Re: Cannot open or save files
                                ManasaS Level 1

                                Hi,

                                 

                                Facing the same issues. I think it's after the last update. I can't even save a new file that I created. I need to send the client on an urgent basis. Any kind of help is appreciated.

                                • 13. Re: Cannot open or save files
                                  hegeh Level 1

                                  elainecc Several users seem to have experiencedd this after last upgrade. Can you do a rollback to last version so that we can update to a previous version? Can you please update us on what you are doing to solve this problem and how long you expect it will take?

                                  • 14. Re: Cannot open or save files
                                    Mihnea Ovidenie Adobe Employee (Admin)

                                    Hi,

                                     

                                    I want to let you know that we are actively looking at this issue. It would be helpful for us if you could:

                                    1. Check that sharing is working or not

                                    2. Check the available free space on your mac local storage (SSD/HDD)

                                    3. Check the size of your $TMPDIR folder. For this, you can open a Terminal and run the following command: du -sh $TMPDIR

                                     

                                    Thanks for your help,

                                    Kind regards,

                                    M.

                                    1 person found this helpful
                                    • 15. Re: Cannot open or save files
                                      tdbe Level 1

                                      Hi,

                                       

                                      I'm having the same issue as above.

                                       

                                      I can share the project, my machine has 52gb of hd space available and I'm getting 338g for the $tmpdir.

                                       

                                      PLEASE HELP!   I have a hard client deadline to meet at the end of this week and really need this resolved before then.

                                       

                                      thanks

                                       

                                      tom

                                      • 16. Re: Cannot open or save files
                                        archemedia Level 4

                                        Hi Mihnea,

                                         

                                        Temp folder: 18M

                                        Sharing is working fine. Can I somehow retrieve my work from the shared version?

                                        Available disk space is ok.

                                         

                                        thx

                                        Dany

                                        • 17. Re: Cannot open or save files
                                          hegeh Level 1

                                          1. Sharing is working

                                          2. 80 gb of free space

                                          3. when running the command in Terminal the only number I see is 9.1M, but no idea if that has to do with size.

                                          • 18. Re: Cannot open or save files
                                            pixelrogue1 Level 1

                                            Chiming in w/the same problem.

                                             

                                            • Environment:  MacBook Air / Sierra 10.12.3 / XD 0.6.12.17 Beta
                                            • Everything was working yesterday; no changes were made to XD or OS, no updates.
                                            • "The document “file name” could not be saved."
                                              File will not save to anything (local drive, external USB, cloud drive). File will not "Save as..."
                                              Plenty of free space. Exported as .svg as backup per a post suggestion.
                                            • Terminal response:   67M /var/folders/2t/jxj2f_655zv6jkbgp2vnm3y40000gp/T/

                                             

                                            Like most of us, on a client project w/presentations and deadlines right around the corner.

                                             

                                             

                                            -------------

                                            **UPDATE**

                                            -------------

                                             

                                            Exporting as .svg looked like it worked (as last ditch effort to save work) initially. However those files appear to not import into XD, and they open as blank canvases in Illustrator.   (work was all lost)
                                            Artboard (canvas) remains empty. Illustrator thumbnail shows expected images. Layers are showing as if the expected vectors all exist, yet blank canvas regardless of layers on/off/visible.

                                             

                                             

                                            An action taken this morning around the time the save problem was noticed:

                                            The file in question was duplicated in the finder, and renamed (extra backup). The file was 'not' open at the time of the duplication. The file that was then opened was the new renamed file.

                                             

                                            After a restart (and the acceptance of all the lost work), XD is now saving again.

                                             

                                             

                                             

                                            Recommendation to everyone:  Save lots of incremental copies of work to minimize your loss when this happens...like the early days.

                                            • 19. Re: Cannot open or save files
                                              sestorck Level 1

                                              So I couldn't wait and I bit the bullet and restarted XD and haven't yet "experienced" the same problem. Fingers crossed I don't. I've just be been saving like a mad man every few minutes in hopes that when I do get the error again I can just restart. 

                                              • 20. Re: Cannot open or save files
                                                willvaughan Level 1

                                                I'm also running into the same problem. Unable to save a file or open an existing file.

                                                 

                                                Sharing works fine.

                                                300+ GB space

                                                40M for terminal response

                                                • 21. Re: Cannot open or save files
                                                  Rickyb7 Level 1

                                                  Hey, I've been having this problem since this morning, tried everything.

                                                  • 22. Re: Cannot open or save files
                                                    romain-saficard Level 1

                                                    Hi,

                                                     

                                                    • Environment:  Mac mini / Sierra 10.12.3 / XD 0.6.12.17 Beta
                                                    • Your questions:
                                                    1. Sharing is working
                                                    2. 189 Gb of free space
                                                    3. "du -sh $TMPDIR" -> "57M"
                                                    • I can't anymore open a XD file on the Mac
                                                    • I can't anymore save a XD file on the Mac, even a new blank project
                                                    • I can open the XD file on Adobe XD on Windows, it just take a time to open it

                                                     

                                                    I've been this problem since Friday 17/02/2017. Everything was working before. I make a lot of works since this day and I have to continue working on it without being able to save. The file contains about 50 interfaces. I didn't shut down my Mac since I can't save. What should I do? I exported all the interfaces in SVG format.

                                                     

                                                    I hope you will find a solution very soon.

                                                     

                                                    ---------

                                                    * EDIT *

                                                    ---------

                                                     

                                                    I found a solution to resolve this problem:

                                                    • Copy all art boards in the list (don't copy content of the art boards)
                                                    • Open a new document and Paste
                                                    • Verify if all art boards as well been pasted
                                                    • If you try to save this new document, it will not work
                                                    • Keep all interfaces on the clipboard and close all the Adobe Experience Design windows
                                                    • Open a new Adobe Experience Design document and Paste all art boards
                                                    • Now you can save correctly your work

                                                     

                                                    Careful, you lose all transitions between art boards.

                                                     

                                                    I may have an idea of the reason for the problem: I didn't shut down the Mac and exit the software Adobe XD since a long time and I make a lot of modifications to the file. Hoping this can help you. Good luck.

                                                    • 23. Re: Cannot open or save files
                                                      archemedia Level 4

                                                      Exporting to svg does work. Just import the svg into an art board, then 'ungroup canvas' which will bring a black rectangle in front. Just delete that.

                                                       

                                                      A better way though is to copy all art boards. Quit XD. Relaunch XD and then past. All art boards will be back!

                                                       

                                                      IMPORTANT: when you copy the art boards, make sure you select the art boards in the list. So don't click in the canvas and 'select all' because then you will copy the content of the art boards instead of the art boards themselves

                                                      3 people found this helpful
                                                      • 24. Re: Cannot open or save files
                                                        romain-saficard Level 1

                                                        You're right, this works waiting for the correction of this bug.

                                                        • 25. Re: Cannot open or save files
                                                          chrisn5062974 Level 1

                                                          I have the same problem.  File had previously saved successfully.  But today, after doing a handful (more than) of edits, trying to Save or Save As gives me

                                                          Screen Shot 2017-02-22 at 13.20.28.jpg

                                                          I get the same error for any of my XD files I try to edit in this session.  Don't want to shut down XD because I don't want to lose existing edits....

                                                           

                                                          EDITED: So I followed the Copy Artboards suggestion above, and was able to successfully paste into a new document that saved.  (whew)  When I exited the original file, I selected Save Changes to close the file, and I did not receive the "could not be saved" error.  And the file had in fact saved all changes.  So the error message only occurred when I tried to Save or Save As an active file.  Did not reproduce error when saving on close of file.

                                                          1 person found this helpful
                                                          • 26. Re: Cannot open or save files
                                                            Rickyb7 Level 1

                                                            Hi just a touch too late with info, closed the app yesterday and lost all my work for two days....

                                                            Where are the Adobe support team??

                                                            • 27. Re: Cannot open or save files
                                                              archemedia Level 4

                                                              So rounding up solutions from above, there are two possible ways:

                                                               

                                                              1. copy the artboards; quit xd; restart xd; paste artboards in a new document and then save

                                                               

                                                              2. just quit xd and click on 'save changes'

                                                               

                                                              This will enable people to keep their work intact until Adobe comes with a bug fix

                                                              2 people found this helpful
                                                              • 28. Re: Cannot open or save files
                                                                maryannkareh Level 1

                                                                @archemedia thanks this worked but Adobe needs to fix this bug. Thanks

                                                                • 29. Re: Cannot open or save files
                                                                  maryannkareh Level 1

                                                                  I was also facing the same problem, couldn't save files just copy all the Artboards on the left menu, quit XD and then restart, open a new artboard then paste it works perfectly. And maybe try and close XD when you not using it to avoid the same error message.

                                                                  • 30. Re: Cannot open or save files
                                                                    elainecc Adobe Employee

                                                                    Hi, all-

                                                                     

                                                                    We're working on getting a release out to you guys for this save issue. Please upvote this in UserVoice to get notified when we release! There's also a preventative measure in there (close/open XD once a day) until we get the fix to you guys.

                                                                     

                                                                    [Mac] Intermittent save issues (G15132) – Adobe XD Feedback : Feature Requests & Bugs

                                                                     

                                                                    -Elaine

                                                                    • 31. Re: Cannot open or save files
                                                                      aaronp41329941 Level 1

                                                                      Unacceptable service. I pay for this every month, and am using this for my work. I have just put hours into a design product, and am now unable to save my file. All of that work is now gone. What solution do you have for someone to come redo all of my work?

                                                                      • 32. Re: Cannot open or save files
                                                                        TheNord Level 1

                                                                        Surprise!

                                                                         

                                                                        I got the same issue - cannot save or open files.

                                                                        • 33. Re: Cannot open or save files
                                                                          TheNord Level 1

                                                                          The only option, if you have this problem, is to:

                                                                           

                                                                          1. Select all

                                                                          2. Close the program

                                                                          3. Restart the program

                                                                          4. Create new project

                                                                          5. Paste

                                                                          6. Save

                                                                          • 34. Re: Cannot open or save files
                                                                            Preran Adobe Employee

                                                                            Hi TheNord,

                                                                             

                                                                            Did you try updating to the latest version of XD? If not, can you upgrade and let us know if you are still facing this issue?

                                                                             

                                                                            Thanks,

                                                                            Preran

                                                                            • 35. Re: Cannot open or save files
                                                                              Peter Flynn (Adobe) Adobe Employee

                                                                              To state it more explicitly: the Mac save/load problems should now be fixed.

                                                                               

                                                                              The fix is contained in Adobe XD version 0.6.18.5, released on March 7.  Check the About box to make sure you have this new version.  If not, open the Creative Cloud app, click the gear icon, then click Check for Updates.

                                                                               

                                                                              If you are using version 0.6.18.5 and you're still having problems opening or saving files, then please let us know right away.

                                                                               

                                                                              If you are having save/load problems on Windows, please refer to this other forum thread.

                                                                               

                                                                              - Peter

                                                                              • 36. Re: Cannot open or save files
                                                                                Dan Rodney Adobe Community Professional

                                                                                aaronp41329941 Please keep in mind that XD is still in Beta. Beta means it's unfinished software and is undergoing major development. Adobe is trying to release stable beta releases, but you should not be surprised to find bugs or incomplete features in beta software. Using beta software for professional work may not be the best idea.

                                                                                • 37. Re: Cannot open or save files
                                                                                  hegeh Level 1

                                                                                  Happy to report that everything works fine after the upgrade!

                                                                                  • 38. Re: Cannot open or save files
                                                                                    elainecc Adobe Employee

                                                                                    Hi, all-

                                                                                     

                                                                                    Given the massive confusion between the two platforms, I'm going to lock this thread. If you're on Windows, please head over to this other thread, which Peter pointed to: this other forum thread.

                                                                                     

                                                                                    Thanks,

                                                                                     

                                                                                    -Elaine