1 Reply Latest reply on Feb 13, 2017 5:14 AM by Steve Werner

    PUBLISH ONLINE: Error While Publishing Document


      Hello All,


      First time here posting but long time reader as I have been learning indesign. I am publishing an online document for a recipe book trial to demo for my team using interactive PDF elements I have never before used. Before today, never had an issue publishing these documents online but today I got the following error:


      Screen Shot 2017-02-13 at 7.41.21 AM.png


      The link to my file (last updated online last week) is here:



      I haven't change much since last publishing the demo so I am not sure what is causing the error.


      I did check here:

      Troubleshoot Publish Online errors


      But did not see "Error #13" in the list to help identify a solution.


      Not the most exciting of riddles to run into but hopefully someone out there might have the answer for me and anyone else suddenly running into this issue.

        • 1. Re: PUBLISH ONLINE: Error While Publishing Document
          Steve Werner Adobe Community Professional & MVP

          It can happen if you need to re-log into your Adobe ID in the CC desktop app.


          Open the CC desktop app (menu bar on Mac, task bar in Windows). Choose the "gear" icon > Preferences > General > Sign Out. Then Sign In with your Adobe ID.


          Other than that, what "interactive PDF elements" are you including. Not all button commands that can be used in an interactive PDF work when you export Publish Online. I don't know if they give an error (or simply don't work) but you can see in the Actions menu for a button that the ones at the bottom are PDF only:


          InDesign CC292.png

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