When trying to download book from library I get msg: To preview this ebook you must first authorize Adobe DRM protected content. I have authorized & unauthorized several times & still can't download books to my ereader. This has been going on since Dec 3

[lindar68530760]

Hi,

Did you ever get an answer on this?

Thanks.

[margeg10422159]

Hi Linda....No I did not get an answer. Thanks for replying.  This has been going on since Dec. 3/16 & is rather frustrating.  I went to live chat with Adobe (as instructed by my Library) & was told this could only be solved in this forum.  So much for experienced tech support. 

[nancym25575246]

I have the exact same problem.  I also tried live chat and it was useless.  Help, somebody??!!!

[lindar68530760]

Hmmm.  Not what I was hoping for.  Have either of you tried the 'reset' they recommend?  Or called Kobo?  Are you using a Kobo or something else?