Unable to launch Adobe XD on Windows

[benoitb65187475]

Hello Elaine,

I don't have a space in my Windows username and I'm not running multiple accounts on Windows 10. It was working fine with the previous version (I experienced few crashes) and now I cannot open XD anymore, after 1mn of loading I have again and again the same message asking to reinstall.. I had started a project on XD and I'm stuck now

Hope the next version will fix this issue.

Thanks.

[elainecc]

Hi, benoitb65187475-

Sorry to hear this. Can you try uninstalling XD and reinstalling using the Creative Cloud?

-Elaine

[snakelabs]

i have same error.. tried to uninstall and reinstall adobe XD more times but, after 30 seconds, i see only adobe message

"Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help."

Thanks

[vicliu]

me too

i have  uninstalled Adobe XD and Adobe Creative Cloud， but it doesn't work.

i need help

[stuart__k]

Error 16 is the same as the error reported in this thread: Re: please uninstall and reinstall the product，error16 . Do the instructions linked towards the bottom work for you?

jonathan.inesta​ that is a separate issue. Could you take a look at Viewport Render – Adobe XD Feedback : Feature Requests & Bugs  and paste the results of running the commands in the UserVoice thread?

[jonathan_inesta]

[elainecc]

Hi, jonathan.inesta​-

This is an issue with your GPU driver, which only supports Direct 3D v10; we require at least version 11. The link that @stuart-k posted should send you to a link where you can download the latest Intel drivers and install it. This information is also in our system requirements page: Hardware and software requirements for installing, running, and using Adobe Experience Design.

Hope that helps!

-Elaine

[benoitb65187475]

It is getting worst and worst with every single update...The first version had few bug but I was able to design pages, the next update, I wasn't able to open the software but at least I had a message asking to reinstall the software... with the new version (23th of February), the software don't open and I don't have any message saying that something went wrong...

Please help, I really want to finish my project with XD

[Preran]

Apologize for your frustration. Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.

Thanks,

Preran

[jamw95942946]

Same problem here, need help!

[elainecc]

The only thing I can think of is that you might be hitting this bug: [Windows] XD does not launch immediately after quitting (G13732) – Adobe XD Feedback : Feature Reque...

Unfortunately, this "uninstall" prompt could be one of a number of problems. It would really help us if you could look in the event log and send us the results: You can access that by going to: Control panel -> Administrative tools -> Event viewer -> Applications and Service Logs -> Microsoft-Windows-TWinUI

-Elaine

[jonathan_inesta]

Anybody know how to solve this corrupted artboard. I am using an HP 620 with Windows 10 64 bits