I was given wrong information by an adobe rep, and immediately tried to get the image returned and a refund so that I could purchase the correct image. I've had one very ardous phone call, then 2 chats with no results. I can send you the transcripts if neccessary.
My original order is #ADD007434000,
The stock image is #110453712.
and the Adobe Case: 0188644551
All I want is a refund in a timely manner so that I can purchase the correct image. It's been over a week with no conclusive information.
Sorry for the delay in handling your request.
I've replied to the private message you sent me on this subject.
I need help for a refund as well. I have now been on hold for 90 minutes with Adobe and also PM you, not sure it went through. I need a refund on order ADD1530500 please. I went ahead and purchased the correct image this afternoon.