2 Replies Latest reply on Jul 26, 2017 12:42 PM by jo-annl81762415 Branched to a new discussion.

    Refund for stock image

    pro-changeb16302073

      I was given wrong information by an adobe rep, and immediately tried to get the image returned and a refund so that I could purchase the correct image. I've had one very ardous phone call, then 2 chats with no results.  I can send you the transcripts if neccessary.

      My original order is #ADD007434000,

      The stock image is #110453712.

      and the Adobe Case: 0188644551

       

      All I want is a refund in a timely manner so that I can purchase the correct image.  It's been over a week with no conclusive information.

      Thank you,

      Carrie