1 Reply Latest reply on Feb 14, 2017 7:35 PM by JJMack

    Photoshop CS5 getting hang out while opening a tif file

    subherjit

      Hi All,

       

      Thanks in advance .

       

      Find the system configuration in brief:-

      Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

      Physical processor count: 4

      Processor speed: 3292 MHz

      Built-in memory: 8159 MB

      Free memory: 7037 MB

      Memory available to Photoshop: 7162 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Normal

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: False.

      OpenGL Crash File: Not Detected.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GTX 750/PCIe/SSE2

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

      Video Card Number: 1

      Video Card: NVIDIA GeForce GTX 750

      Driver Version: 9.18.13.3788

      Driver Date: 20140519000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1366 x 768 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GTX 750

      Video Card Memory: -2047 MB

      Serial number: 95458444383904208688

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\

      Temporary file path: C:\Users\ANIRBA~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 223.5G, 148.7G free

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2010/12/13-23:37:10   64.449933   64.449933

         adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786

         AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

         AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187

         AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

         AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419

         AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265  

         AdobeXMP.dll   Adobe XMP Core   5.0   64.140949

         AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949

         AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949

         adobe_caps.dll   Adobe CAPS   4,0,42,0  

         adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000

         AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140

         AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825

         AGM.dll   AGM 2010/12/13-23:37:10   64.449933   64.449933

         ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20  

         aif_core.dll   AIF   2.0   53.422628

         aif_ogl.dll   AIF   2.0   53.422628

         amtlib.dll   AMTLib (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000

         amtservices.dll   AMTServices (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000

         ARE.dll   ARE 2010/12/13-23:37:10   64.449933   64.449933

         asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825   64.436825

         AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825   64.436825

         Bib.dll   BIB 2010/12/13-23:37:10   64.449933   64.449933

         BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933   64.449933

         boost_threads.dll   DVA Product   5.0.0  

         cg.dll   NVIDIA Cg Runtime   2.0.0015  

         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

         CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933   64.449933

         data_flow.dll   AIF   2.0   53.422628

         dvaadameve.dll   DVA Product   5.0.0  

         dvacore.dll   DVA Product   5.0.0  

         dvaui.dll   DVA Product   5.0.0  

         ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840

         FileInfo.dll   Adobe XMP FileInfo   5.0   64.140949

         icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

         icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

         image_flow.dll   AIF   2.0   53.422628

         image_runtime.dll   AIF   2.0   53.422628

         JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1263  

         MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS5.1   CS5.1  

         Plugin.dll   Adobe Photoshop CS5   CS5  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.5.0.232  

         PSArt.dll   Adobe Photoshop CS5.1   CS5.1  

         PSViews.dll   Adobe Photoshop CS5.1   CS5.1  

         SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840   61.452840

         tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15

         WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

      Installed plug-ins:

         3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Accented Edges 12.0

         ADM 3.11x01

         Angled Strokes 12.0

         Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Bas Relief 12.0

         BMP 12.0.2

         Camera Raw 6.7

         Chalk & Charcoal 12.0

         Charcoal 12.0

         Chrome 12.0

         Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Color Halftone 12.0.2

         Colored Pencil 12.0

         CompuServe GIF 12.0.2

         Conté Crayon 12.0

         Craquelure 12.0

         Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Crop and Straighten Photos Filter 12.0.2

         Crosshatch 12.0

         Crystallize 12.0.2

         Cutout 12.0

         Dark Strokes 12.0

         De-Interlace 12.0.2

         Dicom 12.0

         Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Diffuse Glow 12.0

         Displace 12.0.2

         Dry Brush 12.0

         Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Embed Watermark 4.0

         Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Extrude 12.0.2

         FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Fibers 12.0.2

         Film Grain 12.0

         Filter Gallery 12.0

         Fresco 12.0

         Glass 12.0

         Glowing Edges 12.0

         Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Grain 12.0

         Graphic Pen 12.0

         Halftone Pattern 12.0

         HDRMergeUI 12.0

         IFF Format 12.0.2

         Ink Outlines 12.0

         JPEG 2000 2.0

         Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Lens Blur 12.0

         Lens Correction 12.0.2

         Lens Flare 12.0.2

         Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Liquify 12.0.1

         Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Mezzotint 12.0.2

         Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Mosaic Tiles 12.0

         Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Neon Glow 12.0

         Note Paper 12.0

         NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Ocean Ripple 12.0

         OpenEXR 12.0.2

         Paint Daubs 12.0

         Palette Knife 12.0

         Patchwork 12.0

         Paths to Illustrator 12.0.2

         PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Photocopy 12.0

         Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Pinch 12.0.2

         Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Plaster 12.0

         Plastic Wrap 12.0

         PNG 12.0.2

         Pointillize 12.0.2

         Polar Coordinates 12.0.2

         Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Poster Edges 12.0

         Radial Blur 12.0.2

         Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Read Watermark 4.0

         Reticulation 12.0

         Ripple 12.0.2

         Rough Pastels 12.0

         Save for Web & Devices 12.0

         ScriptingSupport 12.1

         Shear 12.0.2

         Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Smart Blur 12.0.2

         Smudge Stick 12.0

         Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Spatter 12.0

         Spherize 12.0.2

         Sponge 12.0

         Sprayed Strokes 12.0

         Stained Glass 12.0

         Stamp 12.0

         Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Sumi-e 12.0

         Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Targa 12.0.2

         Texturizer 12.0

         Tiles 12.0.2

         Torn Edges 12.0

         Twirl 12.0.2

         U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Underpainting 12.0

         Vanishing Point 12.0

         Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Water Paper 12.0

         Watercolor 12.0

         Wave 12.0.2

         Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         Wind 12.0.2

         Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])

         ZigZag 12.0.2

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Flash

         Access CS Live

         Flash

         Kuler

         CS Review

      Installed TWAIN devices: NONE

      =====================================================================

      Windows error log:

      Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339

      Faulting module name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339

      Exception code: 0xc000041d

      Fault offset: 0x0000000001102f49

      Faulting process id: 0x17cc

      Faulting application start time: 0x01d2867e322570fa

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe

      Report Id: b56578c6-f295-11e6-a4b3-7845c4264b1e

      Faulting package full name: %14

      Faulting package-relative application ID: %15

      =======================================================================================

      Issue we are facing :

      1. While opening any file in illustrator entire system get hanged out.

      2. While opening any TIF file adobe Photoshop CS5 get's hang.

       

      Please help to find the solution for this issue.

       

      Thanks in advance.