We've had problems installing Captivate v3 from CD in recent
days, after our district brought our systems up on Active
Directory. The installation process would get all the way through
Registering Product phase, and then it would inexplicably
show status as
Rolling back action, and the progress bar would go backward.
The installation wizard would then show a message indicating that
the wizard had been interrupted, the system had not been modified,
and I'd have to run setup again later.
I spoke with an Adobe Tech Support guy in Manilla (very
pleasant young man, by the way), and he found an internal document
that indicated that if the
TMPEnvironment Variables for the Windows XP Operating System
were mismatched (common for systems running under Active Directory,
where the TMP variable typically gets reset to a location specific
to the user within Documents and Settings, while the TEMP file
remains the same), then Captivate installation will roll back.
I reset both TEMP and TMP to their default (c:\Temp)
restarted my system, and everything installed fine.
To locate and make sure TEMP and TMP are set to the same
directory, perform the following steps:
1. Right-click on
2. Select the
Properties option from the menu,
3. Click the
4. Click the
Environment Variables button toward the bottom of the