2 Replies Latest reply on Feb 15, 2017 8:54 AM by karstenh89668876

    Unable to import .avi in Premiere Elements 9 ('allgemeiner Fehler' ('general error'))

    karstenh89668876

      Hello,

       

      Recently I have tried to install Adobe Premiere Elements 9 on a Mac and I would like to import an avi file which is made on a windows computer in Adobe Premiere Elements 4 but every time I try to import it, I receive an 'allgemeiner Fehler' ('general error' or something like that). I have tried to to find answers on internet and wonder if it could be something with codecs but I am not so fit with these kind of things and if it would really have something to do with the codecs, it would make sense to me that this would already be named in the error-message.

      Does anyone have an idea what it could be and what I can do to fix it?

       

      Thanks in advance!

      Janny