4 Replies Latest reply on Feb 17, 2017 9:39 AM by alicel83369526

    Run Time Error when Reducing Size

    alicel83369526

      I have Adobe Acrobat X Pro and I am trying to reduce the size of a PDF file. I haven't had problems in the last year following the steps I take below but recently, I've been running into the same error.

       

      Here are the steps I took:

       

      1. File -> Save as -> Reduce size PDF -> Retain Existing -> OK

       

      Here is the error I'm getting:

       

      Runtime Error

      Program: C:….

      This application
      has requested the runtime to terminate it in an unusual way. Please contact the
      application’s support team for more information.

       

      Can Anyone assist?

       

      Thank you

        • 1. Re: Run Time Error when Reducing Size
          Karl Heinz Kremer Adobe Community Professional

          What operating system are you using? Acrobat X is not supported on the latest versions of Windows and Mac OS.

          • 2. Re: Run Time Error when Reducing Size
            alicel83369526 Level 1

            I am using Windows 7 Professional.

            • 3. Re: Run Time Error when Reducing Size
              Karl Heinz Kremer Adobe Community Professional

              Good, that's a supported OS. It's however still possible that updates to Windows 7 since the end of life of Acrobat X could potentially cause such problems.

               

              What you are seeing is an application crash. In an ideal world, Acrobat (or any other application) should never crash, but it's possible that due to either something on your system, a certain configuration, or something in the file you are trying to process is causing Acrobat do to something that results in a crash. Usually crashes are high priority problems, and developers try to fix them as quickly as possible. Acrobat X is unfortunately no longer supported by Adobe, which means that there won't be any fixes, regardless of how severe a problem you are running into.

               

              Do you have any other version of Acrobat or the free Adobe Reader installed on your computer? If so, uninstall them.

               

              Do you have any 3rd party plug-ins installed in Acrobat? If so, open up Acrobat's Preferences, go to the "General" category and select to load certified plug-ins only. If this fixes the problem, one of your 3rd party plug-ins is causing the problem, and you need to talk to the developer of that plug-in.

               

              Is this happening with all PDF files, or just one or a small number of files from the same source? If it's only caused by some file, chances are that the files are corrupt (one way to test is to do a File>Save As and save the file under a new filename - does that trigger a problem too?).

               

              The first thing I would try is to repair the Acrobat installation. You can do this by gong to Acrobat's Help menu, then select the Repair option. Does Acrobat still crash after that? If so, I would try to re-install Acrobat, but because a normal un-install leaves "stuff" on the system that could cause the same problems after you install again, Adobe made a tool that gets rid of all information related to Acrobat or Reader. You can download this "Cleaner" from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

               

              If you still run into the same problem after you run the Cleaner and re-install Acrobat, then unfortunately, there is nothing else we can do.

              • 4. Re: Run Time Error when Reducing Size
                alicel83369526 Level 1

                "The first thing I would try is to repair the Acrobat installation. You can do this by gong to Acrobat's Help menu, then select the Repair option" worked perfectly as the solution.

                 

                Thank you!