21 Replies Latest reply on Feb 21, 2017 2:34 PM by Sahil.Chawla

    Images won't open in updated version of PhotoShop (2017)

    shelleyg66 Level 1

      I updated my Creative Cloud & PhotoShop software yesterday on my PC, and now I am unable to open any image files (JPG, PNG, JPEG, PSD, etc.) with PhotoShop.

       

      The program opens, as though it is going to work, but then the image never appears - it shows said image in the recently opened files in the taskbar dropdown, despite the fact that it never actually opened for editing.

       

      We have tried uninstalling and reinstalling the software, getting rid of previous preferences, restarting the computer, and checking for other software updates, but nothing seems to work. Even our IT department is stumped.

       

      Please let me know if you have any insight into this problem - I use PhotoShop for professional purposes, and it is crucial that I get it back up & running ASAP.

       

      Thank you in advance for your assistance with this matter!

       

      -Shelley