5 Replies Latest reply on Feb 18, 2017 2:07 AM by davescm

    PhotoShop (2017) won't start up

    peterk81385484

      Good evening my name is Peter and i really need some help.

       

      For the first time Photoshop 2017 won't start.

       

      I tried to reset right after starting up it with the  Command, Option, Shift keys but no luck.

      I even tried a new install but still the same message…

      Really don't know what i can tried to fix the problem.

      I hope i explain it the right way it's a bit hard in English.

       

      2017.jpg

        • 1. Re: PhotoShop (2017) won't start up
          davescm Adobe Community Professional

          Hi.

          You do not say what operating system you are using. If Windows 10 try the following:

          Go to the Windows reliability monitor, (type "reliability" into the windows search box).

          Look for a red cross at the time of the issue and click on it.

          In the list of critical events look for Photoshop and click on it.

          That will give you a report for the issue.

          Paste it here so that someone can try and help you.

           

          Note : If it mentions Lavasoft - then uninstall Web-Companion / Adaware which is known to cause issues.

           

          Dave

          • 2. Re: PhotoShop (2017) won't start up
            peterk81385484 Level 1

            Thanks for your reply Dave

            Yes my operation system is windows 10 and here is my reliability rapport:

             

            Beschrijving

            Pad naar toepassing met fout:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

             

            Probleem met handtekening

            Naam van probleemgebeurtenis:    APPCRASH

            Naam van de toepassing:    Photoshop.exe

            Versie van toepassing:    18.0.1.29

            Tijdstempel van toepassing:    583e911d

            Naam van foutmodule:    amdocl64.dll

            Versie van foutmodule:    21.19.137.514

            Tijdstempel van foutmodule:    5833709a

            Uitzonderingscode:    c0000005

            Uitzonderingsmarge:    0000000000292aa5

            Versie van besturingssysteem:    10.0.14393.2.0.0.768.101

            Landinstelling-id:    1043

            Aanvullende informatie 1:    7e96

            Aanvullende informatie 2:    7e960ba3ac40fac9bce41fe6756d1bf1

            Aanvullende informatie 3:    d176

            Aanvullende informatie 4:    d17639c684ee71e4fbe4180a221cbbfa

             

            Extra informatie over het probleem

            Bucket-id:    df56d6ab55893a00898e916b6e5e2af4 (120690677733)

             

            It's only in Dutch sorry people....

            • 3. Re: PhotoShop (2017) won't start up
              davescm Adobe Community Professional

              Hi amdocl64.dll is part of the AMD graphics software.

              Have you tried updating your graphics drivers? The current Open CL version is 21.19.519.2

               

               

              Dave

              • 4. Re: PhotoShop (2017) won't start up
                peterk81385484 Level 1

                Thanks Dave !!!!!!

                 

                After i update my AMD graphics the problem was not solved but the reliability rapport changed.

                Deleted Lavasoft from my computer and photoshop works again !

                Again thank you for your help.

                 

                Beschrijving

                Pad naar toepassing met fout:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

                 

                Probleem met handtekening

                Naam van probleemgebeurtenis:    APPCRASH

                Naam van de toepassing:    Photoshop.exe

                Versie van toepassing:    18.0.1.29

                Tijdstempel van toepassing:    583e911d

                Naam van foutmodule:    LavasoftTcpService64.dll

                Versie van foutmodule:    2.3.4.7

                Tijdstempel van foutmodule:    555dc671

                Uitzonderingscode:    c0000095

                Uitzonderingsmarge:    0000000000008902

                Versie van besturingssysteem:    10.0.14393.2.0.0.768.101

                Landinstelling-id:    1043

                Aanvullende informatie 1:    bfef

                Aanvullende informatie 2:    bfef348dfc3144f4211de2095b9089eb

                Aanvullende informatie 3:    aa5c

                Aanvullende informatie 4:    aa5cc194c9e535f8ba39d80cc627eacd

                 

                Extra informatie over het probleem

                Bucket-id:    0c5ed272dc2581c42f39e737c5355ae1 (120659045043)

                • 5. Re: PhotoShop (2017) won't start up
                  davescm Adobe Community Professional

                  You're welcome

                  Dave