iv'e tried 4-5 times now to uninstall & reinstall the latest version of LR , but when i go to open a SONY A7R II RAW File , i get the same error message , cant open these files.??
+ when i download the versions you tell me, i go to install and i get the error box -
UPDATE FAILED - Updates could not be applied
Try opening Creative Cloud from Launch Pad or click on the icon if it appears to the right of the menu bar in Finder
When CC desktop launches go to the Apps tab and check to see if any updates are available. If the button next to Lighroom shows “Open” go to the settings
Click the gear icon (top-right) and choose Check for App Updates
If nothing comes up click the gear icon again and choose Preferences >> Sign-out
Then quit CC desktop and re-boot your mac.
Launch CC desktop again and sign-in
Then go to the apps tab and wait for everything to refresh.
Then update Lightroom.
i'll try my friend . cheers . DW
Hi there, I tried all these instructions and it's still not working. Also downloaded Camera Raw 9_10_1 and am using Lightroom CC.... Do you know if there's anything else I can try?
What is your exact LR version - check in the Help menu?
Lr does not need nor use ACR - there's no need to install it.