1 Reply Latest reply on Feb 18, 2017 5:57 AM by Roei Tzoref

    BLACK BOX OF DOOM

    rhys_b

      I have tried uninstalling it and installing i've tried renaming the adobe folder to old adobe and yet nothing works! How do you fix this please help asap!box.PNG
      My after effects only ever opens this...

        • 1. Re: BLACK BOX OF DOOM
          Roei Tzoref Adobe Community Professional

          this issue has been reported here in the forum over and over. not a solution to be found other than trying to contact costumer support directly and get a support agent try to fix this with you through remote desktop. you could be the answer! do it and report. Contact Customer Care go through the menu until you get a link to a chat or a phone call.