17 Replies Latest reply on Oct 11, 2017 12:17 PM by dj_paige

    The files are not recognized by the raw format support in Lightroom

    caitlinb1544991

      I have a Canon Mark D II and Lightroom 5, and operating on a Mac. It started when I was uploading pics and they came up as CR boxes instead of pictures, and then I started getting the error message "The files are not recognized by the raw format support in Lightroom." I could still see the photos on my actual camera so I decided to plug the camera directly into the computer and upload that way instead of the card reader. I was able to save those pictures. I then got a new SD card (in fear the other was corrupt) and updated my Lightroom to LR6. Just tried to upload new images and the same thing is still happening only this time, all the pictures are now gone from my camera. Not sure where to go from here. Help!!