1 Reply Latest reply on Feb 18, 2017 2:26 PM by Dave__M

    Can't access files from old computer.

    beckyb99996989

      My computer crashed after a java update and windows 10 update making me buy a new computer.  I had a lot of adobe files on my old computer.  I cannot access them on my new computer.  Is accessing them possible or not?  I think it was in acrobat reader.

        • 1. Re: Can't access files from old computer.
          Dave__M Adobe Community Professional

          I have pulled hard drives from failing/failed computers over the years, and successfully put them in external drive enclosures.  They mount on new computers after simply plugging them into a USB port.  The external drive cases are inexpensive, and I have had nothing but success in using this method of bringing files from old to new computers.  Once Windows recognizes the external drive, you can access, copy - anything.

           

          I hope this is helpful.

          My best,

          Dave