As it says above I have the latest version, I have been on Adobe web site to check, it says there are no updates ! but just to make sure if I go " Help - System info " it tells me " Lightroom version: CC 2015  "
If lightroom is out of date how come ACR works fine with ARW files ?
So why does lightroom tell me I am up to date ? even the desk top manager said I was up to date, maybe the downloader is faulty... odd
I only started my CC membership last couple of weeks, I downloaded and installed from adobe web sit, ran the installer and it checked for updates then. I also have the desk top app that tells me I am up to date ! So where has this come fro ?
so I have downloaded and installed the latest update as advised above and this is the result ! guess that aint the problem then !
So now confirm that the install went properly and that you are using either Lightroom 6.8 or Lightroom CC 2015.8. Please go to Help->System Info and tell us the version NUMBER that is shown there.
System info says " Lightroom version: CC 2015  " same as it did before
found a version in there too " Version: 10.11  " but I .suspect that is Mac osX
Lightroom version: CC 2015 
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 
Application architecture: x64
Logical processor count: 4
Processor speed: 3.2 GHz
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 595.6 MB (1.8%)
Virtual memory used by Lightroom: 1,040.5 MB
Memory cache size: 280.3 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Displays: 1) 2560x1440
That is version 2015.0.
You need to update to at least 2015.2.
Current is 2015.8.
As Manic Joe is correct, try the following.
Sign out from your Adobe
No need to remove the version you now have installed. Just run the LR CC 2015.8 update installer, this will update the original application.
Shut down your computer power off.
Restart the computer and Log in to your Adobe CC account through the Adobe CC Application Manager. (I also think you may have to update the Adobe CC Application Manager)
OK I signed out of my adobe account. went round and round in circles trying to find the 2015.8 update ! Ran the update once it had downloaded, rebooted the mac signed in to my account through the application manager, gone to the apps tab, check for updates, it tells me as above everything is up to date.
Open lightroom and I am still in CC2015 with no .number behind it and it still won't open arw files
Download the update to CC 2015.8 from here: Install Photoshop Lightroom
On that page, Adobe has chosen it's word poorly, you click on Adobe Photoshop Lightroom 6 and then Lightroom 6.8/2015.8 to download it. Then you install it. You do not uninstall your earlier version of Lightroom before you do this.
This should of been a 10 minute exercise it has now taken 18 hours ! I have now uninstalled lightroom, re installed it from the desk top app, Found the same update as before, 2015.8,downloaded it, double click and it tells me update failed, contact administrator, so I had a word with myself, being the administrator, sole user, head honcho, but no ! it just won't play ball with me !
I am trying to figure this out on my macbook, going to have to do it all again on my imac if I ever get this figured out !
It really is the most pathetic update system ever invented !
From my earlier post.
"No need to remove the version you now have installed. Just run the LR CC 2015.8 update installer, this will update the original application."
I have used Lightroom since the Bata in advance of the official release in 2006 and have never removed an earlier version of Lightroom before updating or upgrading to a new version. For version 1 through 5 all the updates/upgrades the install package was the full application.
Beginning Lightroom CC 2015 (as far as I am aware ) the updates are a patch of the original release LR CC 2015. and that is why I posted the quote
Anyone else have an opinion on this.
It comes up with the patch installer, but when I click it and tell it to uninstall it fails with the message " Update failed"
updates could not be applied.
please contact your administrator if you wish to apply updates on your machine. Updates have been suppressed by the administrator>
If the problem persists, contact customer support for further assistance.
Googled this and found :-
But that didn't work either !
So over night I have formatted my imac, and re installed el capitan, downloaded and re installed PS, LR & Br, signed in signed out shook it all about... & I am still only showing 2015 in LR.
PS shows Version 2017.0.1, lightroom shows 2015.
Downloaded the patch installer and it shows the same thing, Update failed, contact Admin !
Have been into the firewall & made exceptions to let PS< LR & BR through, still the same !
WHAT is going on here ? PS & BR seem to be up to date but not LR !
Please try the following links to resolve the issue with the update: -
Been there, done that yesterday, I have also tried downloading all the updates for LR6, ALL of them tell me the same thing " Update Failed "
Thnx for the reply but that hasn't solved the problem !
Actually went on Adobe site and found a contact button, got through straight away on a chat now, and the problem is now solved. The agent went in to the activity monitor and forced all adobe applications to quit. he then deleted the 1.0 folder, then found another whatever it is called.dat file and deleted that. Then uninstalled lightroom, re installed it and we are up and running at 2015.8.
Way to go Adobe... Thanks for all who tried to help, Normski
Now loaded onto another mac, downloaded and ran the adobe cleaner tool, told it to remove all preferences & any trace of ! then downloaded and installed CC, checked for updates, which all downloaded and installed.
So maybe there was a trace of something adobe already in there that was causing the problem... Hope this helps anyone else having a problem
I have the same problem. Sometimes the file become damaged long after it was downloaded. It is a problem in the LR but the support ignores it! they blame the memory card
It is a hard disk or memory issue. Restore the file from your backups. Run diagnostics on your hard disk and memory.
Lightroom never writes to the image portion of your original files, so it cannot cause this problem.