2 Replies Latest reply on Feb 20, 2017 1:13 PM by sabined45203778

    CS6 install on new PC doesn't work, it asked for extended version

    sabined45203778

      Switching from old PC the a new PC, I followed the instruction of deactivating the license.

      But on the new PC I use the same installation software and when I enter my serial number, it states

      'Serial Number you provided is valid, but a qualifying product could not be found on this computer.'

      In the dropdown of 'select a product' I can only choose 'CS6 extended'.

      So how can I install just CS6? All info points to the cloud solution, what kind of service is this?

        • 1. Re: CS6 install on new PC doesn't work, it asked for extended version
          JJMack Most Valuable Participant

          You CS6 Serial is for a Updrage,  If you do not have a prior CS5 Photoshop installed on your computer You must supply you CS5 serial number as well as your CS6 serial number.  If you enter your CS5 serial number CS6 should activate,

           

          When the installer can not find CS5 installed you shoul be able to give the installer your CS5 serial number.  CS5 is the only product that qualifies for a CS6 upgrade.

          • 2. Re: CS6 install on new PC doesn't work, it asked for extended version
            sabined45203778 Level 1

            I already found the answer and I see that JJMack pointed also in the same direction. The CS6 was an upgrade from CS4. And since the CS4 was also listed, I tried that one. So that is the answer, you think you need CS6, you have to choose your basic version (in my case CS4) and than it installed CS6 without asking me again. What a great UX experience???

            Strange about this whole thing, it that I tried it on 3 other computers. 2 of them didn't mentioned that problem. But now it doesn't matter, the new PC can be used for what I bought him. Thx to JJMack you still answered my call.