9 Replies Latest reply on Apr 11, 2018 1:15 PM by marcusm8988926

    Cannot open any photo in Adobe PS CS6

    witolds59532856

      While trying to open any photos in my Bridge library I'm getting this message: "Adobe Photoshop CS6 cannot be opened because of a problem"

       

      Below is this is the problem report I'm getting. Is there anything I can do to resolve this problem?

       

      *********************************************************************

       

      Date/Time:             2017-02-21 15:45:30.719 +0100

      OS Version:            Mac OS X 10.12.3 (16D32)

      Report Version:        12

      Anonymous UUID:        543BC115-451C-A785-2D63-9D7AEF24D0FD

       

       

      Sleep/Wake UUID:       106570B2-312D-4372-9AE8-2235249978F0

       

       

      Time Awake Since Boot: 5800 seconds

      Time Since Wake:       3400 seconds

       

       

      System Integrity Protection: enabled

       

       

      Crashed Thread:        0

       

       

      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      Termination Reason:    DYLD, [0x1] Library missing

       

       

      Application Specific Information:

      dyld: launch, loading dependent libraries

       

       

      Dyld Error Message:

        Library not loaded: @executable_path/../Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsettings

        Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

        Reason: image not found

       

       

      Binary Images:

             0x100000000 -        0x103669fe7 +com.adobe.Photoshop (13.0.6 - 13.0.6.54) <9A2B6581-BDCA-3447-8DD5-B1D09072B3EF> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

             0x103d2b000 -        0x103d57ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbb.dylib

             0x103d6e000 -        0x103d7cff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbbmalloc.dylib

             0x103d90000 -        0x103d95ffb  org.twain.dsm (1.9.5 - 1.9.5) <2FE47277-7DBB-3572-BD11-39CE83376EE4> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN

             0x103d9e000 -        0x103db8ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient

             0x103dc1000 -        0x103dc5ffb  com.apple.agl (3.3.1 - AGL-3.3.1) <4E968AA4-9FB1-3425-AC1D-4853BC1182E3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

             0x103dcd000 -        0x103f96fff +com.adobe.owl (AdobeOwl version 5.0.4 - 5.0.4) <0FA698D2-CE7E-3C5A-B3D2-D9859A8612A0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl

             0x103fd8000 -        0x10441eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19463 - 5.8.0.19463) <8A4BA3B2-6F6A-3958-ABDE-C3E8F21373B0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS

             0x10449a000 -        0x1047f3ff7 +com.adobe.AGM (AdobeAGM 4.26.20.20743 - 4.26.20.20743) <27080135-E835-75EF-FF42-15299479FDA1> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

             0x10485c000 -        0x104bbdfef +com.adobe.CoolType (AdobeCoolType 5.10.33.20743 - 5.10.33.20743) <758DF893-C0F4-5769-53C5-7C80FC9111FB> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

             0x104c0a000 -        0x104c32ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <BFA061BE-7598-275D-D3F7-5842674E367E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

             0x104c39000 -        0x104c65fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t

             0x104c88000 -        0x104dd5ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/wrservices.framework/Versions/A/WRServices

             0x104e49000 -        0x104eb8fff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <A31825AD-B52F-3D12-BE6F-EB4556B94BA6> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core

             0x104ed9000 -        0x104f38ff7 +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <A0CF6924-B714-32CF-9F8A-88D62AE0B73F> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow

             0x104f9b000 -        0x10502bff7 +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <3280BD6B-EC74-3B5F-A0D8-4359519DBBE6> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow

             0x10507e000 -        0x10509afff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <DB06257F-9AC5-3916-8844-93EFC03133F0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime

             0x1050b0000 -        0x1052cdfff +com.adobe.AIF (AdobeAIF 3.0.00 - 3.0.00) <AA64DB39-E64F-3DF2-A56D-846593A6992F> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl

             0x1053a9000 -        0x105522fff +com.adobe.ACE (AdobeACE 2.19.18.20743 - 2.19.18.20743) <744F14EE-D2A2-E610-ADD9-960896F05D26> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

             0x105535000 -        0x105554fff +com.adobe.BIB (AdobeBIB 1.2.02.20743 - 1.2.02.20743) <15E9C88F-1DB1-C4F3-610F-9246F7C4D75D> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

             0x10555b000 -        0x10563ffe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

             0x105650000 -        0x105715fff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/adobejp2k.framework/Versions/A/AdobeJP2K

             0x105762000 -        0x105766ff7 +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <13D5CEF7-6090-CD66-8DA0-190771950F76> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape

             0x10576c000 -        0x1057eafff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.145433) <5C63613F-6BDE-1C29-D3FD-9D292F9ADB12> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo

             0x1057fb000 -        0x10585bff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP

             0x105865000 -        0x105dbdfef +com.nvidia.cg (2.2.0006 - 0) /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/Cg.framework/Cg

             0x10641a000 -        0x10645dff7 +com.adobe.headlights.LogSessionFramework (2.1.2.1681) <75D51FFC-5DA8-3DC3-86B7-284CB950481B> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession

             0x11332f000 -        0x11336c267  dyld (421.2) <947FC440-80F9-32F7-A773-6FC418FE1AB7> /usr/lib/dyld

          0x7fffc62f5000 -     0x7fffc70c7ff3  com.apple.AppKit (6.9 - 1504.81.100) <0CCB2E18-076E-3D8A-A777-A6E57EF2570A> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

          0x7fffc75fa000 -     0x7fffc780afff  com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <A1B98513-C19E-376F-8DAF-71BB2F263C5F> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

          0x7fffc7d61000 -     0x7fffc7d61fff  com.apple.Carbon (154 - 157) <1BF9C0EB-45A0-3584-85DC-F64A9914F40D> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

          0x7fffc8787000 -     0x7fffc8c1bff7  com.apple.CoreFoundation (6.9 - 1348.28) <0F1FAA52-1C06-327E-A170-382B48B1846D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

          0x7fffca21c000 -     0x7fffca5c3ff3  com.apple.Foundation (6.9 - 1349.25) <D820A498-2E62-367D-BC72-5845B14C06E3> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

          0x7fffca784000 -     0x7fffca819ff7  com.apple.framework.IOKit (2.0.2 - 1324.30.13) <163BE7FA-B29A-348F-8B5F-E301F2E8C964> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

          0x7fffcd81f000 -     0x7fffcd82dfff  com.apple.opengl (13.0.10 - 13.0.10) <B11A2E1B-4B1D-3ECD-BADA-3508BE5775BF> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

          0x7fffce54a000 -     0x7fffce745ff7  com.apple.QuartzCore (1.11 - 449.41.15) <3CD775C0-683D-3B4E-8EC2-AB1DAC4C3AE9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

          0x7fffcecab000 -     0x7fffcefcafff  com.apple.security (7.0 - 57740.31.2) <A47D7BAE-0591-3184-8E44-FB2EB08A19C2> /System/Library/Frameworks/Security.framework/Versions/A/Security

          0x7fffdcd89000 -     0x7fffdcddcff7  libcups.2.dylib (450) <78243BA4-43AB-3364-8111-8D54D3382621> /usr/lib/libcups.2.dylib

       

       

      Model: iMac11,3, BootROM IM112.0057.B03, 4 processors, Intel Core i5, 2,8 GHz, 16 GB, SMC 1.59f2

      Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe, 1024 MB

      Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020

      Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020

      Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020

      Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020

      AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

      Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports

      Network Service: AirPort, AirPort, en1

      Serial ATA Device: WDC WD1001FALS-40Y6A0, 1 TB

      Serial ATA Device: OPTIARC DVD RW AD-5680H

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: My Passport 0740

      USB Device: Card Reader

      USB Device: BRCM2046 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: IR Receiver

      USB Device: Built-in iSight

      Thunderbolt Bus:

        • 1. Re: Cannot open any photo in Adobe PS CS6
          Sahil.Chawla Adobe Employee

          Hi Witolds,

           

          May I know where are your images located, are they saved on an external drive or on the computer?

           

          Regards,

          Sahil

          • 2. Re: Cannot open any photo in Adobe PS CS6
            witolds59532856 Level 1

            Hello Sahil,

            All images are located on the computer. I think it happened after rebooting my computer from time machine.

            • 3. Re: Cannot open any photo in Adobe PS CS6
              Sahil.Chawla Adobe Employee

              Did you try reinstalling Photoshop?

              • 4. Re: Cannot open any photo in Adobe PS CS6
                witolds59532856 Level 1

                not yet, but since I cannot open PS I can't also deactivate. Wonder if deactivation is necessary before I will uninstall  the software. Secondly, once I uninstall PS software, can I download it from adobe web?

                Witold

                • 5. Re: Cannot open any photo in Adobe PS CS6
                  Test Screen Name Most Valuable Participant

                  You can still download it for now but keep a copy this time, OFF your computer as you may need it if your disk fails.

                  2 people found this helpful
                  • 6. Re: Cannot open any photo in Adobe PS CS6
                    witolds59532856 Level 1

                    Thank you, I will try to do that. Hope it will help.

                    Witold

                     

                          From: Sahil.Chawla <forums_noreply@adobe.com>

                    To: Witold Szczechura <witek68@yahoo.com>

                    Sent: Wednesday, February 22, 2017 5:08 PM

                    Subject: Reply marked as helpful on Cannot open any photo in Adobe PS CS6

                        

                     

                    |

                    Cannot open any photo in Adobe PS CS6

                    Sahil.Chawla marked Test Screen Name's reply on Cannot open any photo in Adobe PS CS6 as helpful. View the full replyMarked as helpful:You can still download it for now but keep a copy this time, OFF your computer as you may need it if your disk fails.

                    Following Cannot open any photo in Adobe PS CS6 in these streams: Inbox

                     

                      This email was sent by Adobe Community because you are a registered user.

                    You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences   |

                    • 7. Re: Cannot open any photo in Adobe PS CS6
                      witolds59532856 Level 1

                      Thanks for your help, after reinstalling the software no more problem.

                      • 8. Re: Cannot open any photo in Adobe PS CS6
                        Sahil.Chawla Adobe Employee

                        Glad you got it working! Feel free to reach out to us for any future queries.

                        • 9. Re: Cannot open any photo in Adobe PS CS6
                          marcusm8988926

                          Hi,

                           

                          I too am having a similar issue. I cannot open Photoshop 2018 on my MBP running 10.13.4. I have uninstalled and reinstalled Photoshop.

                           

                          I get the following error:

                           

                           

                          Adobe Photoshop CC 2018 cannot be opened because of a problem.

                           

                          Check with the developer to make sure Adobe Photoshop CC 2018 works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

                           

                          Click Report to see more detailed information and send a report to Apple.

                          Process:               Adobe Photoshop CC 2018 [2637]

                          Path:                  /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

                          Identifier:            com.adobe.Photoshop

                          Version:               19.1.3 (19.1.3.606)

                          Code Type:             X86-64 (Native)

                          Parent Process:        ??? [1]

                          Responsible:           Adobe Photoshop CC 2018 [2637]

                          User ID:               501

                           

                           

                          Date/Time:             2018-04-11 13:13:44.469 -0700

                          OS Version:            Mac OS X 10.13.4 (17E199)

                          Report Version:        12

                          Anonymous UUID:        D5275D19-CDE7-D757-F416-AFB4666061C6

                           

                           

                           

                           

                          Time Awake Since Boot: 20000 seconds

                           

                           

                          System Integrity Protection: enabled

                           

                           

                          Crashed Thread:        0

                           

                           

                          Exception Type:        EXC_CRASH (SIGABRT)

                          Exception Codes:       0x0000000000000000, 0x0000000000000000

                          Exception Note:        EXC_CORPSE_NOTIFY

                           

                           

                          Termination Reason:    DYLD, [0x1] Library missing

                           

                           

                          Application Specific Information:

                          dyld: launch, loading dependent libraries

                           

                           

                          Dyld Error Message:

                            Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

                            Referenced from: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/MacOS/Adobe Photoshop CC 2018

                            Reason: no suitable image found.