3 Replies Latest reply on Feb 21, 2017 5:00 PM by Dov Isaacs

    Redacting SSN's from PDF triggers MS Exchange DLP rule

    Dean Niederkohr

      We have public records requests we are emailing outside of our institution that include PDF files redacted with Adobe Acrobat DC.  When we send these files as attachments, they are triggering our Microsoft Exchange (Hosted O365) Data Loss Prevention (DLP) rules that block SSN data from being transmitted to outside email recipients.  I talked to MS support and they asked me to contact Adobe.  MS thinks the data still exists in the PDF, but is only "masked" from view, and not removed.  Our employee states that the actions she takes is: "marks for redaction", then selects "apply".  Could someone tell me if this process only masks the data, or if it removes the SSN's data?