4 Replies Latest reply on Feb 21, 2017 11:38 PM by Theresa J

    Just subscribed to photography plan, but LR is old version

    Yoseop.Yu Level 1

      Hello guys, I need help.

       

      I just subscribed to Adobe Photography plan and installed LR and photoshop.

       

      I imported a catalog that I used to work on another version of LR.

      However, for some pictures I get ! mark and a msg 'Lightroom has encountered problems reading this photo'.

      So I checked my LR version and here it is :

       

      Lightroom version:  CC 2015 [1014445]

      License: Creative Cloud

      Operating system: Windows 8.1 Home Premium Edition

      Version: 6.3 [9600]

       

      Updates option under Help menu is grayed out so I can't click and I don't see any updates on adobe creative cloud.

      I doubt that's the latest version.

      Also, I'm using Windows 10, not Windows 8 as it says up there.

       

      I think Photoshop is the latest version.

      Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

       

      I need your help!!

      Many thanks in advance.