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Purchased PDF Pack Subscription - how do I use it off-line?

Community Beginner ,
Feb 21, 2017 Feb 21, 2017

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I purchased the PDF Pack subscription (not cheap, by the way) thinking that it would unlock a number of capabilities in the desktop app.  So far, no such luck.

How do I turn on the additional features in the Acrobat reader?  So far, everything I need to do (create PDFs, Combine documents, etc) has to be done using the Creative Cloud Web portal, which means I have to be on-line to do it.  The documentation that I read before I signed up for the PDF Pack Subscription said I would be able to do this "from my devices with the Acrobat Reader Software" but I haven't figured out how to enable those features yet.

Please help!

Thanks,

Ernie

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correct answers 1 Correct answer

LEGEND , Feb 21, 2017 Feb 21, 2017

The subscription doesn't add any new abilities to Adobe Acrobat Reader itself and has to be used online. If you want these abilities offline, you would need to purchase or subscribe to the full version of Adobe Acrobat DC.

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LEGEND ,
Feb 21, 2017 Feb 21, 2017

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The subscription doesn't add any new abilities to Adobe Acrobat Reader itself and has to be used online. If you want these abilities offline, you would need to purchase or subscribe to the full version of Adobe Acrobat DC.

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Community Beginner ,
Feb 21, 2017 Feb 21, 2017

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Wow.  The description before I purchased the pack stated the following: "With PDF Pack, you can create, export, sign, and track documents in the office or on the go. This subscription lets you work from a web browser, Acrobat Reader software, and mobile."

That seems quite misleading to me.

How do I get my money back? 

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Community Expert ,
Feb 21, 2017 Feb 21, 2017

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What is misleading?

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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In your iOS and Android devices, you get more capabilities in the Acrobat Reader app if you sign in, including PDF creation, just as in the Mac and Windows Acrobat Reader. This seems to be exactly what you describe. You certainly must be online, the capability unlocked (except PDF editing on iPad)  is an online service.

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Community Beginner ,
Feb 22, 2017 Feb 22, 2017

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Bernd-

The description of the pack states "create, export, sign and track documents in the office or on the go."  This implies that you do not need an internet connection to do this. 

It goes on to state "This subscription lets you work from a web browser, acrobat reader software and mobile"  That implies that you can do this using the software OR a web browser.  The reality is far from what is advertised.  THAT is misleading.

I have a creative cloud subscription, and I don't have to be on-line to use that subscription.  Why is this different.

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Community Expert ,
Feb 22, 2017 Feb 22, 2017

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How want you use it on the go without a mobile device?

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Community Beginner ,
Feb 22, 2017 Feb 22, 2017

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With a laptop, of course.

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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Just the fact that it's a "cloud" based service tells me it's online only.

You can cancel here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

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Community Beginner ,
Feb 22, 2017 Feb 22, 2017

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~Graffiti-

I already have the Creative Cloud subscription, and ALL the functionality is local on my laptop.  The license renews monthly, and yes, I need an internet connection for that.  Capishe?

I travel a lot, and can't always get to the cloud.

Thanks for the link.  I cancelled.  Appreciate the help.

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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esmithiii  wrote

~Graffiti-

I already have the Creative Cloud subscription, and ALL the functionality is local on my laptop.  The license renews monthly, and yes, I need an internet connection for that.  Capishe?

Capish. That subscription will install the actual software. As mentioned above, Acrobat DC should be part of that subscription and it can do everything that PDFPack can do plus.

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Community Beginner ,
Feb 22, 2017 Feb 22, 2017

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I have the Photography package, which does not include Acrobat DC

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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Ah yeah. Bummer. Bernd, why "buy" Acrobat instead of subscribe? The subscription should allow you to download and install acrobat. Shouldn't you only need to go online now and then to update and validate your license? It says in here every 30 days: Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

So if you can connect every 30 days, the subscription is fine as far as I understand their terms.

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Community Expert ,
Feb 22, 2017 Feb 22, 2017

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This is correct.

But the OP want use a laptop without internet connection.

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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He uses the Creative Cloud subscription which I can only assume has the same limitation?

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Community Expert ,
Feb 22, 2017 Feb 22, 2017

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You should buy not subscribe Adobe Acrobat.

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New Here ,
Jan 24, 2018 Jan 24, 2018

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Agreed. I came here wondering the same thing. The description is very misleading, making it seem like you can combine pdfs, etc. straight from your desktop app, which is not the case.

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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Yes you can do it from Reader but you still have to be connected to the Internet. No need to use a browser. Everything is true; for most people "on the go" implies using their phone etc via wifi or mobile data.

If you have a full Creative Cloud subscription, it includes Acrobat Pro which had build in, offline, PDF creation. Acrobat Pro is also available for separate subscription. Sounds as if you may need to get a refund anyway. Act fast, there's a time limit.

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Community Expert ,
Feb 22, 2017 Feb 22, 2017

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Although this might be technically correct ("the best kind of correct!"), it's yet another case of using marketing "buzz-words" to sell products instead of clearly stating what it can and can't (gasp!) do, which Adobe does way too often, unfortunately.

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LEGEND ,
Feb 22, 2017 Feb 22, 2017

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So, with full Creative Cloud you already get Acrobat Pro DC. Presumably, then, you were looking to do something Acrobat Pro didn't do. Since we believe Pro can do everything PDF Pack can do, let us know what you were looking for. Perhaps we can help you find it in Acrobat Pro. 

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LEGEND ,
Jan 24, 2018 Jan 24, 2018

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Yes, you can use this service direct from your Acrobat Reader desktop app. But the work happens at Adobe.

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