12 Replies Latest reply on Feb 22, 2017 9:01 PM by Jonoblanshard

    LR 4 requesting previous versions serial number which I do not have anymore

    Jonoblanshard

      I recently installed Lightroom 4 onto my laptop as my PC that had it on crashed. When I entered my Serial number to register the product the screen said the serial I have entered is an upgrade serial number and I need to enter my previous versions(LR3) serial which I do not have anymore as when I upgraded that version disappeared off my profile. Is there anyway I can sort this out without that serial number. I chatted to the help chat but was pointed in this direction.

      Many thanks in advance.Capture.JPG